Workflows: Wrong workflow runs after failover with existing calls

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Workflows: Wrong workflow runs after failover with existing calls

Problem Summary After failover with existing calls, workflows run for when a call is answered and when a call arrives even though the agent made the original call.
Error Message N/A
Possible Cause With Unified CCE, in some cases, the fromAddress is missing from the dialogs after a failover occurs. Because the fromAddress is empty and does not match the agent's extension, Finesse triggers workflows for when a call arrives and when a call is answered, not for when a call is made.
Recommended Action None. This is expected behavior.
Release Release 10.0(1), Release 10.5(1) 
Associated CDETS # None


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