Workflows: Workflows do not execute for call

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Workflows: Workflows do not execute for call

Problem Summary Workflow actions do not execute for one call but do execute for another call.
Error Message N/A
Possible Cause

If a user has multiple calls, workflows only execute for one of the calls. For which call the workflows execute is determined as follows:

  • Starting with no calls on the desktop, workflows are evaluated against each other to see if a workflow should execute.
  • After a call does trigger a workflow to execute, workflows are not evaluted again until the desktop is clear of calls. 
Recommended Action None. This is expected behavior.
Release Release 10.0(1)
Associated CDETS # None

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