Workflows: Cannot get user workflows

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Workflows: Cannot get user workflows

Problem Summary An agent or supervisor signs in to Finesse and receives an error message that indicates workflows cannot be retrieved.
Error Message Finesse cannot retrieve Workflows, which may impact your agent desktop experience. Do you want to continue using Finesse without Workflow support?
Possible Cause A network glitch or an issue with the Finesse server may have occurred, which prevented the Workflow Engine from retrieving the workflows after three attempts.
Recommended Action The agent or supervisor can try signing out and signing back in to see if the issue is resolved or continue using the Finesse desktop without workflow support.
Release Release 10.0(1), Release 10.5(1), Release 10.6(1)
Associated CDETS # None


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