Whisper Announcement Fails to Play - No Default Label Configured

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Whisper Announcement Fails to Play - No Default Label Configured

Problem Summary

Whisper fails to play on an internally routed transferred/conferenced call to another agent.

Error Message

Router log (or Router log viewer) shows "No default label configured for <CCM PG routing client>"

Possible Cause

Since the route request in this call scenario originates from the agent, a type 10 VRU label must be configured for this routing client as well.

Recommended Action

Configure a type 10 VRU label for the CCM PG routing client in addition to the VRU label configured for the VRU PG routing client.

Release

Release 9.0(1)

Associated CDETS #

None.

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