Whisper Announcement Does Not Play - UCCX Cannot Find File

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<Whisper Announcement Does Not Play - UCCX Cannot Find File>

Problem Summary Whisper Announcement does not play. 
Error Message com.cisco.prompt.UndefinedPromptException:
user prompt '/opt/cisco/uccx/Prompts/user/en_US/TestWA/GoldenStar6sec.wav
Possible Cause UCCX cannot find the Whisper Announcement file.
Recommended Action Collect and analyze UCCX logs. No information is visible on UCCE. 
Release 8.5(2)
Associated CDETS # None 


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