Whisper Announcement Does Not Play - Router Event Disabling Whisper Announcement
<Whisper Announcement Does Not Play - Router Event Disabling Whisper Announcement>
|Problem Summary||Whisper Announcement does not play because during a call a router event disabled Whisper Announcement|
|Error Message|| |
IPIVR Whisper disabled as the target agent and routing client IPCC_RC are not on the same System PG or the routing client is at older version.
|Possible Cause||Unsupported call flow where a call on one System PG IVR is redirected to an agent on another System PG on the same UCCE system.|
|Recommended Action||Modify routing scripts to prevent this call flow.|
|Associated CDETS #||None|