Whisper Announcement Does Not Play - Router Event Disabling Whisper Announcement
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<Whisper Announcement Does Not Play - Router Event Disabling Whisper Announcement>
| Problem Summary | Whisper Announcement does not play because during a call a router event disabled Whisper Announcement |
|---|---|
| Error Message | IPIVR Whisper disabled as the target agent and routing client IPCC_RC are not on the same System PG or the routing client is at older version. |
| Possible Cause | Unsupported call flow where a call on one System PG IVR is redirected to an agent on another System PG on the same UCCE system. |
| Recommended Action | Modify routing scripts to prevent this call flow. |
| Release | 8.5(2) |
| Associated CDETS # | None |
