WebSetup: Cannot log into WebSetup or you can an Authorization Error
You can't log in to WebSetup or you get an Authorization error accessing a page - and the log says "the server is not operational"
|Problem Summary|| You can't log in to WebSetup - and the log says:
"ActiveDirectory exception while authenticating user <user ID>; Exception details: Cannot authenticate user <domainName>\<user ID> The server is not operational."
or you get an Authorization error trying to access a page in WebSetup - and the log says:
"ActiveDirectory exception while determining whether user CN=<user ID>,CN=Users,DC=<domain>,DC=icm is in Domain Administrators group; Exception details: Cannot find object from SID to obtain the DN S-1-5-21-1843489845-2422222057-3016412779-512 The server is not operational."
|Log Message||"The server is not operational."|
|Possible Cause||The Domain Controllers are down or are not accessible.|
1) Make sure the Domain Controller(s) are up and running.
|Associated CDETS #||N/A|