WebSetup: Cannot log into WebSetup or you can an Authorization Error
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You can't log in to WebSetup or you get an Authorization error accessing a page - and the log says "the server is not operational"
| Problem Summary | You can't log in to WebSetup - and the log says:
"ActiveDirectory exception while authenticating user <user ID>; Exception details: Cannot authenticate user <domainName>\<user ID> The server is not operational." or you get an Authorization error trying to access a page in WebSetup - and the log says: "ActiveDirectory exception while determining whether user CN=<user ID>,CN=Users,DC=<domain>,DC=icm is in Domain Administrators group; Exception details: Cannot find object from SID to obtain the DN S-1-5-21-1843489845-2422222057-3016412779-512 The server is not operational." |
|---|---|
| Log Message | "The server is not operational." |
| Possible Cause | The Domain Controllers are down or are not accessible. |
| Recommended Action |
1) Make sure the Domain Controller(s) are up and running.
|
| Release | Releae 8.0(1) |
| Associated CDETS # | N/A |