| Problem Summary
| With the Cisco Communications Manager Express (CME) deployment, when you click the VOIP Monitoring Device tab in the web based Cisco Desktop Administrator, the follwoing error message appears.
|
| Error Message
| CDAUI2000 An error has occurred. Contact technical support.
|
| Possible Cause
| Unknown.
|
| Recommended Action
|
Do the following:
- Login to the Cisco CME router (through a hyper terminal or telnet session) and enter the username and password.
- Enter enable to Turn on the Privilege command.
- Press the Return key.
- You are prompted to authenticate your session; enter password: enable.
- Press the Return key.
- Enter Configure t.
- Press the Return key (You enter the configuration mode and are allowed to do the configuration changes on the CME router through the terminal).
- Execute the following commands to increase the buffer size from 4K to 64K:
- ixi transport http
- response size 64
- no shutdown
- request outstanding 1
- Execute the write command on the CME router. This will write the existing configuration details to the memory, network, or terminal.
- Launch the web based Cisco Desktop Administrator.
- Go to: Services Configuration > Silent Monitoring and Recording > VOIP Monitor Device.
- After making the above changes, the phone devices should be listed under VOIP Monitor Device.
|
| Release
| Release 7.0(1)
|
| Associated CDETS #
| None.
|
