Virtualization for Unified CCE

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Contents

Version 10.5


Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Router
See notes
No 4 8 GB 1x 80 GB 2 No No Yes Yes Yes Yes Yes No No Yes Yes No
Logger
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Rogger
See notes
No 4 6 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Progger
See notes
No 4 6 GB 1x 150 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
UCM Agent PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large Generic PG
See notes
No 4 6 GB 1 x 80GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small Generic PG
See notes
No 2 6 GB 1 x 80GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large CAD Agent PG
See notes
No 4 6 GB 1x 80 GB (OS)
1x 80 GB (DB)
2 No Yes Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Small CAD Agent PG
See notes
No 2 6 GB 1x 80 GB (OS)
1x 80 GB (DB)
2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large MR PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small MR PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large VRU PG
See notes
No 2 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small VRU PG
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Avaya ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large TDM ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small TDM ACD PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
UCC Gateway PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Client
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Server - AW
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
AW-HDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
AW-HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Sigtran Gateway
See notes
No 2 4 GB 1x 100 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Remote Silent Monitor
See notes
No 2 4 GB 1x 100 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Cisco Unified Contact Center Management Portal
See notes


Version 10.0(x)


Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Router
See notes
No 4 8 GB 1x 80 GB 2 No No Yes Yes Yes Yes Yes No No Yes Yes No
Logger
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Rogger
See notes
No 4 6 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Progger
See notes
No 4 6 GB 1x 150 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large Agent PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large CAD Agent PG
See notes
No 4 6 GB 1x 80 GB (OS)
1x 80 GB (DB)
2 No Yes Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Small Agent PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small CAD Agent PG
See notes
No 2 6 GB 1x 80 GB (OS)
1x 80 GB (DB)
2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large MR PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small MR PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large VRU PG
See notes
No 2 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small VRU PG
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Avaya ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large TDM ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small TDM ACD PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Large UCC Gateway PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Small UCC Gateway PG
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Client
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Administration Server - AW
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
AW-HDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
AW-HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Yes No No All except:
C210 M1 TRC#1
Yes No
Sigtran Gateway
See notes
No 2 4 GB 1x 100 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No
Remote Silent Monitor
See notes
No 2 4 GB 1x 100 GB 1 No Yes Yes Yes Yes Yes Yes No No Yes Yes No


Version 8.5(2+) through 9.0(x)


Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Router
See notes
No 4 8 GB 1x 80 GB 2 No No Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Logger
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
2 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
Rogger
See notes
No 4 6 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
Agent PG w/ CTI OS - 2,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Agent PG w/ CTI OS - 450 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Agent PG w/ CAD - 1,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
Agent PG w/ CAD - 297 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
MR PG - 2,000 agents - 10 PIMs
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
MR PG - 1,000 agents - 5 PIMs
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
VRU PG - 9,600 ports - 10 PIMs
See notes
No 2 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
VRU PG - 1,200 ports - 4 PIMs
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Avaya (Definity) ACD PG
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
TDM ACD PG - 2,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
TDM ACD PG - 250 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
UCC Gateway PG - 2,000 agents
See notes
No 2 6 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
UCC Gateway PG - 450 agents
See notes
No 1 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Administration Client
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Administration Server - AW
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
AW-HDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
AW-HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
HDS-DDS
See notes
No 4 8 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No


Version 8.0(2+) through 8.5(1)


Click here for a Legend

Component & Capacity Point
Preloaded with Business Edition?
VM Configuration Requirements
click to download OVA file for this version
Supported Hardware (Latest)
Supported Hardware (Older)
vCPU
vRAM
vDisk
vNIC
UCS Tested Reference Configurations
S is same as BE6000 MD
S+ is same as BE6000 HD
M includes BE7000
UCS or 3rd-party Specs-based on Intel Xeon
UCS Tested Reference Configurations
UCS or 3rd-party Specs-based on Intel Xeon
S
S+
M
L
XL
2XL
Full UC Perf. CPU
Restricted UC Perf. CPU
S
M
Full UC Perf. CPU
Restricted UC Perf. CPU
Router 8000 agents
See notes
No 2 4 GB 1x 80 GB 2 No No Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Logger 8000 agents
See notes
No 4 4 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
Rogger 4000 agents
See notes
No 4 4 GB 1x 80 GB (OS)
1x 150 GB (DB)
2 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
Agent PG - CTIOS 2000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Agent PG - CTIOS 450 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Agent PG - CAD 1000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
Agent PG - CAD 297 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
MR PG 2000 agents 10 pims
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
MR PG 1000 agents 5 pims
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
VRU PG 9600 ports 10 pims
See notes
No 2 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
VRU PG 1200 ports 4 pims
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Avaya ACD PG
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
TDM ACD PG 2000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
TDM ACD PG 250 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
UCC Gateway 2000 agents
See notes
No 2 4 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
UCC Gateway 450 agents
See notes
No 1 2 GB 1x 80 GB 2 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Administration Client
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
Administration Server - AW
See notes
No 1 2 GB 1x 40 GB 1 No Yes Yes Yes Yes Yes Most --
(see details)
No No Yes Most --
(see details)
No
AW-HDS
See notes
No 4 4 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
AW-HDS-DDS
See notes
No 4 4 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No
HDS-DDS
See notes
No 4 4 GB 1x 80 GB (OS)
1x 500 GB (DB)
1 No No Yes Yes Yes Yes Most --
(see details)
No No All except:
C210 M1 TRC#1
Most --
(see details)
No


Notes on Specs-based Support Policy for Unified CCE

Unified CCE versions prior to 10.0(1) have limited support for the Specs-based Support Policy. The following technologies are not supported for those deployments indicating less than full support, by version.

Version Technology
9.0(x) SAN Transport
-- iSCSI
-- NFS
-- InfiniBand
8.0(2) through 8.5(x) SAN Transport
-- FCoE
-- iSCSI
-- NFS
-- InfiniBand


IOPS and Storage System Performance Requirements

Unified CCE follows UC storage system design requirements. For more information, refer to UC Virtualization Storage System Design Requirements.

For information about TRC versus specs-based support for storage systems, refer to UC Virtualization Supported Hardware.

All Unified CCE VM vDisks must be deployed Thick Provisioned, Lazy, or Eager Zeroed. Thin Provisioned vDisks are not supported.

Storage Area Networks and Specs-based policy storage solutions must be able to handle the following Unified CCE application disk I/O characteristics. Tested Reference Configurations (TRC) for Cisco UCS C-Series servers do not need to apply these requirements against their Direct Attached Storage Arrays (DAS).

Unified CCE 10.0(1)

Unified CCE Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile


Router 9 4 6 1 0 0 134 95 111 12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load.
Logger 2365 1582 2076 19603 10846 16169 56969 31443 47395
HDS 1622 806 1239 81429 13386 35178 29406 8101 22747
DDS 2440 1460 2052 19201 9281 14654 59932 30624 49995
HDS 1561 365 957 61240 963 5374 12792 1068 5593 4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each; 200 Reporting Users at max query load.
Rogger 1400 64 116 14226 204 203 24469 1339 3918
Agent PG 106 75 90 256 9 54 5548 3464 4384 2,000 agents, 15 cps


Unified CCE 8.5(3)+ and 9.0(1)+

Unified CCE Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile
Router 27 14 19 619 11 12 436 246 313 12,000 agent;100 CPS, ECC: 5 scalars @ 40 bytes each; 200 Reporting users at max query load
Logger 3662 917 1793 12821 735 11571 38043 2777 11832
HDS 1017 321 693 2748 250 2368 19351 1441 3879
Router 118 11 13 1681 14 5 971 66 172 8,000 agents;60 CPS; ECC:5 scalars @ 40 bytes each; 200 Reporting users at max query load
Logger 1614 502 1065 6137 341 4993 30379 558 5911
HDS 1395 165 541 1995 186 1776 12525 1299 2965
Rogger 1598 250 292 2227 1837 1984 13243 867 2308 4,000 agents; 30 cps; ECC: 5 scalars @ 40 bytes each


Unified CCE 8.0(2)

Unified CCE Component IOPS Disk Read KBytes / sec Disk Write KBytes / sec Operating Conditions
Peak Avg. 95th Percentile Peak Avg. 95th Percentile Peak Avg. 95th Percentile


Router 20 8 10 520 30 180 400 60 150 8,000 agents; 60 cps; ECC: 5 scalars @ 35 bytes each; No reporting.
Logger 1,000 600 700 4,000 600 2,500 12,000 3,000 7,000
HDS 1,600 1,000 1,100 600 70 400 6,000 2,000 3,800
Agent PG 125 40 70 300 5 20 2,000 1,200 1,500 2,000 agents, 15 cps


HDS 3,900 2,500 3,800 75,000 30,000 50,000 9,500 2,200 5,800 8,000 agents; 60 cps; 200 reporting users at max query load; ECC: 5 scalars @ 35 bytes each.
ROGGER 610 360 425 2,700 400 1,600 7,500 2,150 4,300 4,000 agents; 30 cps; ECC: 5 scalars @ 35 bytes each


Unified CCE Network Configuration in a Virtualized Environment

For network configuration requirements and reference designs for Cisco Unified Contact Center Enterprise deployed on VMware vSphere, see Unified CCE Network Configuration in a Virtualized Environment.

QoS must be enabled for Unified CCE Private network communications Web Setup for the Router and PG Setup. For additional details, refer to the appropriate section in the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

VMware vSphere ESXi NIC Teaming is required for Unified CCE Visible and Private network communications. Please see Unified CCE Network Configuration in a Virtualized Environment.

Microsoft Windows Server software based IPSec is not supported.

For details on using the Nexus 1000v with Unified CCE, see Nexus 1000v Support in Unified CCE.


Unified CCE Co-residency Support Policy

Unified CCE Co-residency policy is stated as Limited, though it may actually align to one of the other policies. This is due to IO limitations for Direct Attached Storage (DAS) arrays used with Unified CCE database applications.

Note: For any single DAS array, you can deploy only one of the following on any single array: Logger, Rogger, Progger, HDS, or CVP Reporting Server.

Unified CCE otherwise adheres to the following Co-residency policies by version:

Version Co-residency Policy
10.x Full
8.0(2+) - 9.0(x) UC on UC only



Virtualization Support for ICM Network Interface Controllers

The following table lists the ICM Network Interface Controllers (NICs) and their status.

NIC Status
AT&T See note1.
CRSP Supported.
CWC See note1.
Deprecated in Version 10.5.
GKTMP Deprecated in Version 9.0.
ICRP Deprecated in Version 9.0.
Nortel Supported.
NTL Supported.
Sprint Deprecated in Version 10.0.
SS7InNic See note1.
TIM See note1.
Unisource See note1.
1This NIC is connected to the IXC switching domain through its Sigtran or SS7 Gateways (NGW). The SS7 Gateways (for example, ATTGate, ITUGate, and INAPGate) require SS7 interface hardware cards. Due to a device driver dependency, those cards are not supported in Windows Server 2008 R2. You can either deploy the Sigtran version of the NGW or retain back-level NGW support on Windows Server 2003; either is a viable option.


Hybrid Unified CCE Deployment Options

Unified CCE 10.0(x) and later supports only virtualized deployment on VMware vSphere ESXi. This is inclusive of Unified ICME, CCH, and ICMH.

Unified CCE releases prior to 10.0(x) support Hybrid deployment where some components could be deployed bare metal (OS on Server) on MCS servers alongside virtualized Unified CCE applications. Hybrid deployment does not allow A/B application processes to be disparate hardware server type or virtualized/bare metal deployed.

The following Unified CCE applications do not support hybrid A/B:

  • Router
  • Logger
  • Rogger
  • Peripheral Gateway (all types) 

Hybrid deployment does, however, allow Router A/B to be bare metal on MCS with Logger A/B virtualized. 

Some examples of common hybrid deployments are as follows: 

  • Parent Unified ICME as bare metal on MCS with Child Unified CCE virtualized. 
  • Unified ICMH NAM as bare metal on MCS with Unified ICMH CICM virtualized (single instance). 
  • Unified CCE virtualized with ICM to ICM Gateway to Unified CCE bare metal on MCS. 


Unified CCE Hardware Requirements for Duplex Synchronized Applications

Unified CCE allows for application VMs to be deployed on different supported servers, whether Cisco UCS or 3rd Party Specs-based within the same or multiple data center sites, excepting duplex and synchronized operation applications, which have a more restrictive requirement.

The following Unified CCE applications are hardware-constrained for side A and B pairings:

  • Router
  • Logger
  • Rogger
  • Peripheral Gateway (PG, all types)

These require that the A and B application instances be installed to separate host servers and have exact matching:

  • Processor make, model and speed
  • Memory type and speed
  • Mainboard chipset controller


Installing VMware Tools

You must install the VMware Tools on each of the VMs, and you must use all of the VMware Tools default settings. Please refer to VMware documentation for instructions on installing or upgrading VMware Tools on the VM with the Windows operating system.


Timekeeping Best Practices for Windows

Follow the instructions provided in the VMware Knowledge Base article VMware KB: Timekeeping best practices for Windows.

  • ESXi hosts and domain controllers must synchronize the time from the same NTP source.
  • When Unified CCE virtual machines join the domain, they synchronize the time with the domain controller automatically using w32time.
  • Be sure that Time synchronization between the virtual machine and the host operating system in the VMware Tools tool box GUI of the Windows Server 2008 R2 guest operating system remains unchecked; this check box is checked by default.


System Performance Monitoring Using ESXi Counters

  • Make sure that you follow VMware's ESXi requirements and the SAN vendor's instructions for optimal system performance. 
  • VMware provides a set of system monitoring tools for the ESXi platform and the VMs. These tools are accessible through the VMware Infrastructure Client or through VirtualCenter.
  • You can use Windows Performance Monitor to monitor the performance of the VMs. Be aware that the CPU counters may not reflect the physical CPU usage since the Windows Operating System has no direct access to the physical CPU.
  • You can use Unified CCE Serviceability Tools and Unified CCE reports to monitor the operation and performance of the Unified CCE system.
  • The ESXi Server and the virtual machines must operate within the limit of the following ESXi performance counters.


For more information, please see Troubleshooting and Performance Monitoring Virtualized Environments vCenter Settings.


System Performance Monitoring Using Windows Perfmon Counters

You must comply with the requirements described in the System Performance Monitoring section of the Unified Contact Center Enterprise Design Guide and in the Performance Counters section in the Serviceability Best Practices Guide for Unified ICM/Contact Center Enterprise.


Information for Partners About Unified CCE on UCS Deployment Certification and Ordering

It is important that partners who are planning to sell UCS products on Unified Contact Center Enterprise read the following Doc Wiki page: UCCE on UCS Deployment Certification Requirements and Ordering Information.

This page contains essential information for partners about the following:

  • Partner Certification Requirements
  • UCS Server Ordering Information
  • Important Notes on Cisco UCS Service and Support




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