User Roles and Tasks for Cisco Prime Collaboration

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This table lists the Prime Collaboration Assurance (including Analytics and Assurance Contact Center) user roles mapped to tasks.

Note: Super administrator has access to all of the UI menus and can perform all tasks listed in the table. Thus, the super administrator is not listed in the following table.


Navigation
Task
System Administrator
Network Administrator
Operator
Helpdesk
Prime Collaboration Release Version
Home
Ops View
Y
Y
Y
Y
10.6 onwards
Contact Center Topology
Y
Y
Y
Y
10.5 onwards
View Video and Voice Collaboration Dashlets
Y
Y
Y
Y
10.0 onwards
Customize Dashlets
Y
Y
Y
Y
10.0 onwards
Operate > Diagnose > Sessions Diagnostics
Monitor Sessions
Y
Y
Y
N
10.0 onwards
Import Sessions
Y
Y Y
N 10.0 onwards
Launch 360ø Session View
Y
Y
Y
N
10.0 onwards
From 360ø Session View: Add to watch list
Y
Y
Y
N
10.0 onwards
From 360ø Session View: See alarms
Y
Y
Y
N
10.0 onwards
From 360ø Session View: Monitor Endpoint
Y
Y
Y
N
10.0 onwards
From 360ø Session View: Troubleshoot session or export troubleshoot data
Y
Y
Y
N
10.0 onwards
From topology view (endpoints): Add to watch list or remove from watch list
Y
Y
Y
N
10.0 onwards
From topology view (endpoints): See alarms
Y
Y
Y
N
10.0 onwards
From topology view (endpoints): Monitor Endpoint
Y
Y
Y
N
10.0 onwards
From topology view (network connection): Troubleshoot network link
Y
Y
Y
N
10.0 onwards
Operate > Diagnose > Endpoint Diagnostics
Monitor endpoint
Y
Y
Y
Y
10.0 onwards
Edit Visibility (Edit button)
Y
Y
Y
Y
10.0 onwards
Launch quick view
Y
Y
Y
Y 10.0 onwards
From quick view: Add to watch list or remove from watch list
Y Y
Y
Y
10.0 onwards
From quick view: See alarms
Y
Y
Y
Y
10.0 onwards
From quick view: Monitor Session
Y
Y
Y
Y
10.0 onwards
Operate > Diagnose > Diagnostics Summary
View Diagnostics Summary
Y
Y
Y
Y

Applicable up to 10.5.1

Note: For 10.6, the Diagnostics Summary View is part of Ops view (Home > Ops View). Click the cluster name to launch the Summary View for that cluster.

Operate > Diagnose > IP-SLA Diagnostics
Start a troubleshooting session
Y
Y
Y
N
10.0 onwards
Operate > Diagnose > Media Path Analysis
Start Media Path Analysis
Y
Y
Y
N
10.0 onwards
Operate > Diagnose > CME Diagnostics View information about Cisco Unified CME devices Y
Y
Y
Y

10.6 onwards

Note: For 10.0 and 10.5, you can find this page as an individual dashlet under Operate > Diagnose > Diagnostics Summary.

Operate > Diagnose > Call Signaling Analyzer
Export log files
Y
Y
Y
N
10.5 onwards
Import log files
Y
Y
Y
N
10.5 onwards
Delete log files
Y
Y
Y
N
10.5 onwards
Retrieve calls
Y
Y
Y
N
10.5 onwards
Create Call Ladder Diagram
Y
Y
Y
N
10.5 onwards
Create Transition diagram
Y
Y
Y
N
10.5 onwards
Operate > Log Collection Center
Add a device
Y
Y
Y
Y
10.5 onwards
Edit a device
Y
Y
Y
Y
10.5 onwards
Rediscover a device
Y
Y
Y
Y
10.5 onwards
Create a group
Y
Y
Y
Y
10.5 onwards
Edit a group
Y
Y
Y
Y
10.5 onwards
Delete a group Y Y
Y
Y
10.5 onwards
Add devices to a group Y
Y
Y
Y
10.5 onwards
Delete devices from group Y
Y
Y
Y
10.5 onwards
View devices in group Y
Y
Y
Y
10.5 onwards
Sync Device with Device Work Center
Y
Y
Y
Y
10.5 onwards
Test connectivity
Y
Y
Y
Y
10.5 onwards
Collect logs
Y
Y
Y
Y
10.5 onwards
Delete job
Y
Y
Y
Y
10.5 onwards
Operate > Alarms & Events
Launch Alarm Browser
Y
Y
Y
Y
10.0 onwards
Launch Alarm Summary
Y
Y
Y
Y
10.0 onwards
View Events
Y
Y
Y
Y
10.0 onwards
Operate > Device Work Center
Manage credentials
Y
Y
N
N
10.0 onwards
Discover devices
Y
Y
N
N
10.0 onwards
Update Inventory
Y
Y
N
N
10.0 onwards
Manage Clusters
Y
Y
N
N
10.0 onwards
Import Inventory
Y
Y
N
N
10.0 onwards
Export Inventory
Y
Y
N
N
10.0 onwards
Discover jobs
Y
Y
N
N
10.0 onwards
Edit Visibility (Edit button)
Y
Y
Y
Y
10.0 onwards
Customize Events
Y
Y
N
N

Applicable up to 10.0

Note: From 10.5, all the event customizations are done in the Event Customization page (Administration > Alarm & Event Setup).

Suspend device management
Y
Y
N
N
10.0 onwards
Resume device management
Y
Y
N
N
10.0 onwards
Adding to Group
Y
Y
N
N 10.0 onwards
Remove from Group
Y
Y
N
N
10.0 onwards
Import devices
Y
Y
N
N
10.0 onwards
Export devices and credential list
Y
Y
N
N
10.0 onwards
Operate > UC Topology View
View voice dashlets/summary
Y
Y
Y
Y

Applicable up to 10.5.1

Note: For 10.6, the UC Topology View is part of Ops view (Home > Ops View). Click the cluster name to launch the Summary View, and then click the Topology tab.

Operate > UC Cluster Status Perform device search Y
Y
Y
Y
10.0 onwards
Operate > Utilization Monitor View information about trunk or route group utilization, conferencing devices, TelePresence endpoints, and license usage. Y
Y
Y
Y

10.6 onwards

Note: Till 10.5, these tabs were available as individual dashlets under the Endpoints Utilization and Infrastructure tabs.

Operate > Diagnostics Test Center Run diagnostics tests Y
Y
Y
Y

10.6 onwards

Note:  For 10.0 and 10.5, you can run the diagnostics tests from Administration > System Setup > Diagnostic Test drop-down.

(Available only in Enterprise version)

Analyze >

  • Technology Adoption
  • Asset Usage
  • Service Experience
  • Traffic Analysis
  • Capacity Analysis
  • UC System Performance
  • Video Conferences
  • Custom Report Generator
  • Scheduled Reports
View Reports
Y
Y
N
N

Technology Adoption, Asset Usage, Service Experience, Traffic Analysis, Capacity Analysis are applicable from Release 10.0 onwards.

UC System Performance and Scheduled Reports are available from Release 10.5 onwards.

Video Conferences and Custom Report Generator are available from Release 10.6 onwards.

Reports >
  • Interactive Reports
  • Scheduled Reports
  • Administrative Reports
  • Communications Manager Reporting

Generate reports
Y
Y
Y
Y (excluding Adminstrative Reports)
10.0 onwards
Administration > Job Management
Manage jobs
Y
Y
N
N
10.0 onwards
Schedule jobs
Y
Y
N
N
10.0 onwards
Cancel jobs
N
N
N
N
10.0 onwards
Administration > Assurance Domain Management
View assurance domains
Y
Y
N
N
10.5 onwards
Add assurance domain
Y
Y
N
N
10.5 onwards
Edit assurance domain
Y
Y
N
N
10.5 onwards
Delete assurance domain
Y
Y
N
N
10.5 onwards
Administration > Customer Management (available only in MSP version)
View customer details
Y
Y
N
N
10.5 onwards
Add customer
Y
Y
N
N
10.5 onwards
Edit customer
Y
Y
N
N
10.5 onwards
Delete customer
Y
Y
N
N
10.5 onwards
Administration > User Management
View users
Y
Y
N
N
10.0 onwards
Add users
Y
Y
N
N
10.0 onwards
Edit users
Y
Y
N
N
10.0 onwards
Delete users
Y
Y
N
N
10.0 onwards
Reset password
Y
Y
N
N
10.0 onwards
Change password
Y
Y
Y
Y
10.0 onwards
Adminstration > License Management
View license details
Y
Y
N
N
10.0 onwards
Add license
Y
Y
N
N
10.0 onwards
Delete license
Y Y
N
N
10.0 onwards
Administration > System Setup > Assurance Setup
Configure all system parameters (General Settings, Cisco Prime 360 Integration, CDR Trunk Utilization settings, Call Quality Data Source Management, LDAP Settings, Log Management, SFTP Settings, IP Phone Inventory Collection Settings, IP Phone XML Inventory Collection Settings, Cluster Data Discovery Settings, Support Request Email Settings, Support Request Proxy Settings, Support Request Settings, Prime Collaboration Certificate Management, Device Certificate Management, SNMP Query)
Y
Y
N
N

All system parameters, except Prime Collaboration Certificate Management, is applicable from Release 10.0 onwards.

Prime Collaboration Certificate Management is applicable from 10.6 onwards.

Administration > System Setup > Call Classification
Add a dial pattern
Y
Y
N
N
10.0 onwards
Create a call category
Y
Y
N
N
10.0 onwards
Update a dial plan
Y
Y
N
N
10.0 onwards
Configure gateway codes
Y
Y
N
N
10.0 onwards
Administation > System Setup > 1040 Sensors
Add 1040 sensors Y
Y
N
N
10.0 onwards
Add TFTP servers Y
Y
N
N
10.0 onwards
View 1040 sensor details Y
Y
N
N
10.0 onwards
Administration > System Setup > SRST
Import SRST polling settings Y
Y
Y
N
10.0 onwards
View SRST polling setting status Y
Y
Y
N
10.0 onwards
Administration > Alarm & Event Setup > Event Customization
Customizing event monitoring and severity. Also, defining the threshold value for automatic troubleshooting.
Y
Y
N
N
10.0 onwards
Administration > Alarm & Event Setup > Notification
Configure notification criteria
Y
Y
N
N
10.0 onwards
Administration > Alarm & Event Setup > Call Quality Settings
Configure global thresholds
Y
Y
N
N
10.0 onwards
Add a sensor group (available only in Enterprise version)
Y Y N N 10.0 onwards
Add a CDR threshold group Y Y N N 10.0 onwards
Administration > Alarm & Event Setup > TelePresence Settings
Configure thresholds for TelePresence endpoints
Y
Y
N
N
10.0 onwards
Administration > Alarm & Event Setup > Polling Settings View and edit polling parameters Y Y N N 10.0 onwards
Administration > Single Sign-On Enable single sign-on
Y
Y
N
N
10.5 onwards
Administration > Deployment Manager Configure Prime Collaboration Deployment
Y
Y
N
N
10.5 onwards
Administration > Analytics Group Management Create custom groups for trunks, route groups, and CAC locations.
Y
Y
N
N
10.5 onwards
Administration > Backups Schedule backup
Y
Y
N
N
10.0 onwards


Note: The Cisco Prime collaboration Assurance graphical user interface can be accessed by all user roles. However, North Bound Interface (NBI) can be accessed only by the Super administrator.

The table below lists the Prime Collaboration Provisioning Converged user roles and the tasks they are mapped to. The domain roles that perform a specific task has been mentioned.
However, the Administration user role can perform all of the Prime Collaboration Provisioning tasks.

Navigation Task
Domain Roles
Global Roles
Prime Collaboration Release Version
Home > Provisioning > Unified Provisioning Manager Capacity
View information on how much licenses that you have used from the available set.
Not Applicable
Administration
10.0 onwards
Home > Provisioning > Pending Order Status View pending orders Ordering, advanced ordering, advanced assignment, policy, infraConfigManagement,assignment, approval, shipping, receiving Administration 10.0 onwards
Home > Provisioning > Device Sync Status View device sync status Ordering, advanced ordering, advanced assignment Administration 10.0 onwards
Home > Provisioning > Deployment Details View deployment details Ordering, advanced ordering, advanced assignment Administration 10.0 onwards
Home > Provisioning > Locked Users View locked users- users locked after a specified number of failed login attempts Not Applicable Administration 10.0 onwards
Home > Provisioning > Logged In Users View users who are logged in to the application Not Applicable Administration 10.0 onwards
Design > Infrastructure Setup Set up devices, Call Processors, Unified Message Processors, Unified Presence Processors, AAA servers Not Applicable Administration 10.0 onwards
Design > User Provisioning Setup Create Domains, Service Areas, Provisioning Template, Quick Site Builder Not Applicable Administration 10.0 onwards
Create Subscriber Roles Policy Administration 10.0 onwards
Deploy > User Provisioning Add Subscriber, Search Subscriber Ordering, advanced Ordering, advanced Assignment Administration 10.0 onwards
Deploy > Activities Manage activities for a group and user. Not Applicable Administration 10.0 onwards
Search order Ordering, advanced Ordering, advanced Assignment Administration 10.0 onwards
Deploy > Infrastructure Configuration Configuring Infrastructure infraConfigManagement Administration 10.0 onwards
Deploy > Batch Provisioning Perform batch provisioning Not Applicable Administration 10.0 onwards
Deploy > Provisioning Inventory Manage Phones Policy Administration 10.0 onwards
Manage directory number, browse and search inventory Not Applicable Administration 10.0 onwards
Report > Interactive Reports > Provisioning Reports View Provisioning reports Not Applicable Administration 10.0 onwards
Administration > System Configuration Configure Phone Button Templates Policy Administration 10.0 onwards
Configure Provisioning Rules, Attributes, and data maintenance Not Applicable Administration 10.0 onwards
Administration > Provisioning Notification Management Configure e-mail settings Not Applicable Administration 10.0 onwards



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