Unified VB Software Compatibility Matrix for 11.0(1)

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Go to: Compatibility Matrix for Unified CCX

Go to: Unified CCX Software Compatibility Matrix for 10.5(x) and Service Releases

Contents

Unified CCX and IP IVR

Unified CCX and Unified IP IVR

Supported Unified UCCX and Unified IP IVR Upgrade Paths1
Co-resident Unified Intelligence Center
Co-resident Finesse
APIs
  • 10.5.1.10000-24
  • UCOS Platform Version - 10.0.1.12007-1
  • 8.5(1)SU4
  • 9.0(2)SU1
  • 9.0(2)SU2
  • 10.0(1)SU1 
  • 10.5(1)
  • 10.5(1)

CTI API

  • 13
  • 14
  • 15

For Unified CCX configuration APIs and Finesse APIs, see the Cisco Unified Contact Center Express Developer Guide, located at developer.cisco.com/web/uccxapi/home.

1. Upgrades are supported from the Engineering Specials of all the mentioned Unified CCX versions.

Solution Products and Components

Cisco Unified Communications Manager and Business Edition 60001 and 70001 Gateways for Outbound Agent and IVR2
Cisco MediaSense
Cisco Unified Presence Server (CUPS)
Cisco SocialMiner3
Cisco Prime Collaboration

9.x

10.x

Prime Deployment

Prime Assurance5

  • 9.1.1(a)
  • 9.1(2)
  • 9.1(2)SU1
  • 10.0(1)
  • 10.5(1)

Router  Series

  • 28XX
  • 29XX
  • 38XX
  • 39XX

Cisco IOS

  • 15.1(4)M
  • 15.2(4)M3
  • 15.3(3)M34
  • 15.1(T) or later version
  • 10.0(1)
  • 10.5(1)
  • 9.1(1)
  • 10.0(1)
  • 10.5(1)
  • 10.0(1)
  • 10.5(1)
  • 10.5(1)
  • 10.5(1)

1. All the Engineering Special releases of Cisco Unified Communications Manager are qualified with Unified CCX if the corresponding Service Update version of the Unified CM is qualified with Unified CCX.
2. Outbound Agent (Predictive and Progressive) and Outbound IVR are supported only on IOS versions that incorporate Call Progress Analysis. For information on Call Progress Analysis, see http://www.cisco.com/en/US/tech/tk652/tk701/tech_tech_notes_list.html.
3. SocialMiner 10.0 is functional with Unified CCX 10.5(1) in only CAD deployments; It is not functional with Unified CCX 10.5(1) in Finesse deployments.
4. 15.3(3)M3 supports IPV6. Cisco Unified Communications Manager does not support SIP IPv6 signaling over UDP where the MTU is greater than 1500. To ensure that calls do not fail, change the transport    protocol to TCP.
5. Advanced license is required.

Workforce Optimization Compatibility

Unified CCX

Cisco Unified Communications Manager
Quality Management (QM)1,2
Workforce Management (WFM)3
  • 10.5(1)
  • 9.1(2)SU1
  • 10.0(1)
  • 10.5(1)
  • 10.5(1)
  • 10.5(1)

1. Compliance Recording/Quality Management/Advanced Quality Management (CR/QM/AQM) are 32-bit applications.
    a. Support for the application client operation on Windows 7 64-bit machines is through WoW64 emulator mode.
    b. Desktop-based monitoring and recording is not supported in WoW64 mode.
2. Cisco QM has direct dependencies upon Cisco Unified Communications Manager for CTI and SIP events. Therefore, QM compatibility with Unified CM is limited to the current Unified CM version at the time         of release and at least one prior version. Previous versions of QM are not generally updated for compatibility with new versions of Unified CM. Therefore, when you plan an upgrade, consult the appropriate           QM Installation Guide for Unified CM compatibility. See footnote on individual QM versions to identify the Unified Communications Manager versions that are supported by that QM.
3. All associated Service Updates are supported with compatible versions of WFM.

Hardware and Virtualization


Third-Party Software

ASR and TTS

MRCP
VXML
Speech Servers
IBM WebSphere Voice Server
Nuance 9.01, 2
Nuance 10.01, 2
Scansoft/Nuance1
  • 1.0
  • 2.0
  • MRCP Server 1.0
  • ASR – WebSphere Voice Server 5.1.3
  • TTS – CTTS 5.1.3
  • WVS Language Support 5.1.3
  • Speech Server 5.1.5
    Recognizer 9.0.16
    Vocalizer 5.0.4
  • Speech Server 5.0.10
    Recognizer 9.0.16
    RealSpeak 4.5.0
  • Speech Server 5.1.9
    Recognizer 9.0.19
    Vocalizer 5.0.7
    Nuance License Manager
    11.4.0d_2010111522
  • Speech Server 6.2.5

  • Recognizer 10.2.24

  • Vocalizer 6.0.14

  • Nuance License Manager 11.7

 

  • SpeechWorks Media Server 3.1.6 or 3.1.9
  • Open Speech Recognition Server 3.0.4 or 3.0.9
  • RealSpeak 4.0.6 or 4.0.10

1. Latest version of the ASR-TTS packages recommended by Nuance can be used. See http://network.nuance.com/portal/server.pt. Using the latest Nuance packages will not impact the integration                  functionality between Unified CCX and Nuance until there is any major change by Nuance in the underlying design. However, customer should maintain the compatibility among different ASR-TTS packages       as suggested by Nuance.
2. Nuance Version 9.0 and later versions should use OSR 3.1.x as the Grammar Variant. Nuance 8.5 and older versions continue using "Nuance" as the Grammar Variant.

Enterprise Database

Oracle 10g R2, Oracle 10g XE
Oracle 11g R2
Sybase Adaptive Server 12
IBM DB2 8.2
MS SQL Server 2005
MS SQL Server 2008
MS SQL Server 2012


Microsoft Exchange Server

Microsoft Exchange Server 2007 - Enterprise Edition
Microsoft Exchange Server 2010 - Enterprise Edition
Microsoft Exchange Server 2013 - Enterprise Edition1

1. a. The maximum supported concurrent email agents with Microsoft Exchange 2013 is 30.
    b. The maximum supported number of Agent E-Mail CSQs with Microsoft Exchange 2013 is 30.

Supported Browsers1

Internet Explorer 92, 113
Firefox 24 and later versions

1. Disable the pop-up blocker to access Unified CCX Administration web application.
2. Disable compatibility mode for Internet Explorer 9.
3. Enable compatibility mode for Internet Explorer 11 only for Unified CCX Administration web application and Coresident Unified Intelligence Center web application. Internet Explorer 11 works in native mode for the rest of the applications.

Client Operating System


Windows XP Professional
Windows 7 32-bit
Windows 7 64-bit with WoW64
Windows 8
Windows 8.1
Red Hat Enterprise Linux v6
Mac OS X
Android 4.1
AppleiOS with Safari browser
Enterprise
Professional
Ultimate
Enterprise
Professional
Ultimate

CAD,  CDA, CSD

 

No
Yes
Yes
Yes
Yes
Yes
Yes
No 
Yes
No 
No
No
No
Editor Yes
  • SP2
  • SP3
No
No
Yes
Yes
Yes
Yes
No
No
No
No
No
No
Finesse
No

Yes
Yes
Yes
Yes
Yes
Yes
No 
Yes
No
Yes
  • 10.6
  • 10.7
  • 10.8
No
No
Mobility Devices Support for Mobile Skill Manager
No
No
No
No
No
No
No
No
No
No
No
Yes
  • 4.1
Yes
  • 5.x
  • 6.x



Desktop Virtualization

CAD, CDA, CSD
Finesse
Citrix Xen 6.5
VMware View 4.6, 5.x
Microsoft Terminal Services win28r2
Citrix Xen 4.x, 5.0, 5.5, 6.0, 6.5, 7.0



Endpoint Devices

SCCP Phones

Cisco Unified IP Phones for Cisco Agent Desktop
Cisco Unified IP Phones for Cisco IP Phone Agent
Cisco Unified IP Phones for Desktop / Endpoint Monitoring
Cisco Unified IP Phones for Cisco Finesse8
Cisco IP Communicator1 Cisco IP Communicator1
Cisco IP Communicator1,6, 7
Cisco IP Communicator1
Cisco IP Phone 6911  
Cisco IP Phone 69212
Cisco IP Phone 6911
Cisco IP Phone 69212
Cisco IP Phone 69212
Cisco IP Phone 69412
Cisco IP Phone 69212, 8
Cisco IP Phone 69412
Cisco IP Phone 69412
Cisco IP Phone 69453
Cisco IP Phone 69453
Cisco IP Phone 7911G
Cisco IP Phone 69453
Cisco IP Phone 69612
Cisco IP Phone 7911G8
Cisco IP Phone 7941G
Cisco IP Phone 69612
Cisco IP Phone 7911G
Cisco IP Phone 7931G4
Cisco IP Phone 7942G
Cisco IP Phone 7911G
Cisco IP Phone 7925G
Cisco IP Phone 7940G
Cisco IP Phone 7945G
Cisco IP Phone 7921G Cisco IP Phone 7931G4
Cisco IP Phone 7941G-GE Cisco IP Phone 7961G
Cisco IP Phone 7925G
Cisco IP Phone 7940G
Cisco IP Phone 7942G8
Cisco IP Phone 7962G
Cisco IP Phone 7931G4
Cisco IP Phone 7941G
Cisco IP Phone 7945G8
Cisco IP Phone 7965G
Cisco IP Phone 7940G
Cisco IP Phone 7941G-GE
Cisco IP Phone 7960G
Cisco IP Phone 89419
Cisco IP Phone 7941G
Cisco IP Phone 7942G
Cisco IP Phone 7961G8
Cisco IP Phone 89459
Cisco IP Phone 7941G-GE
Cisco IP Phone 7945G
Cisco IP Phone 7961G-GE

Cisco IP Phone 7942G
Cisco IP Phone 7960G
Cisco IP Phone 7962G8

Cisco IP Phone 7945G
Cisco IP Phone 7961G
Cisco IP Phone 7965G8

Cisco IP Phone 7960G
Cisco IP Phone 7961G-GE
Cisco IP Phone 7970G

Cisco IP Phone 7961G
Cisco IP Phone 7962G
Cisco IP Phone 7971G-GE

Cisco IP Phone 7961G-GE
Cisco IP Phone 7965G
Cisco IP Phone 7975G

Cisco IP Phone 7962G
Cisco IP Phone 7970G
Cisco IP Phone 89418

Cisco IP Phone 7965G Cisco IP Phone 7971G-GE
Cisco IP Phone 89458
Cisco IP Phone 7970G Cisco IP Phone 7975G

Cisco IP Phone 7971G-GE Cisco IP Phone 89415

Cisco IP Phone 7975G Cisco IP Phone 89455


Cisco IP Phone 7985G


Cisco IP Phone 8941


Cisco IP Phone 8945


1. For supported Cisco IP Communicator (SCCP) versions, see Cisco Unified Communications Manager Software Compatibility Matrix, available at:                                                                                        http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html.
2. Supported on Phone Firmware Version 8.5.2 and later versions.
3. Supported from phone load 9.2.1 and later versions.
4. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
5. Due to the defects CSCts68408 and CSCts68415, the IPPA functionality is supported only from phone load 9.1.2ES1 and later versions.
6. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed. 
7. CAD-based recording or monitoring, and IP phone-based recording will not work at the same time with Cisco IP Communicator.
8. All Cisco Finesse phones support BiB.
9. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.

SIP Phones

Cisco Unified IP Phones for Cisco Agent Desktop
Cisco Unified IP Phones for Cisco IP Phone Agent
Cisco Unified IP Phones for Desktop / Endpoint Monitoring
Cisco Unified IP Phones for Cisco Finesse6
Cisco IP Phone 69213
Cisco IP Phone 69213
Cisco IP Phone 69451
Cisco IP Phone 6961
Cisco IP Phone 69451
Cisco IP Phone 6941
Cisco IP Phone 69615
Cisco IP Phone 7821
Cisco IP Phone 7821
Cisco IP Phone 69451
Cisco IP Phone 78215
Cisco IP Phone 7841
Cisco IP Phone 7841
Cisco IP Phone 7821
Cisco IP Phone 78415
Cisco IP Phone 7861
Cisco IP Phone 7861
Cisco IP Phone 7841
Cisco IP Phone 78615
Cisco IP Phone 7911G
Cisco IP Phone 7911G
Cisco IP Phone 7861
Cisco IP Phone 7911G5
Cisco IP Phone 7941G
Cisco IP Phone 7931G2 Cisco IP Phone 7911G Cisco IP Phone 7931G2
Cisco IP Phone 7942G
Cisco IP Phone 7941G
Cisco IP Phone 7931G2
Cisco IP Phone 7941G5
Cisco IP Phone 7945G
Cisco IP Phone 7941G-GE
Cisco IP Phone 7941G
Cisco IP Phone 7941G-GE
Cisco IP Phone 7961G
Cisco IP Phone 7942G
Cisco IP Phone 7941G-GE
Cisco IP Phone 7942G5
Cisco IP Phone 7962G
Cisco IP Phone 7945G Cisco IP Phone 7942G Cisco IP Phone 7945G5
Cisco IP Phone 7965G
Cisco IP Phone 7961G
Cisco IP Phone 7945G Cisco IP Phone 7961G5
Cisco IP Phone 7975G
Cisco IP Phone 7961G-GE
Cisco IP Phone 7961G Cisco IP Phone 7961G-GE
Cisco IP Phone 8841
Cisco IP Phone 7962G
Cisco IP Phone 7961G-GE Cisco IP Phone 7962G5
Cisco IP Phone 8851
Cisco IP Phone 7965G
Cisco IP Phone 7962G Cisco IP Phone 7965G5
Cisco IP Phone 8861
Cisco IP Phone 7970G
Cisco IP Phone 7965G Cisco IP Phone 7970G
Cisco IP Phone 89617
Cisco IP Phone 7971G-GE
Cisco IP Phone 7970G Cisco IP Phone 7971G-GE
Cisco IP Phone 99517
Cisco IP Phone 7975G
Cisco IP Phone 7971G-GE Cisco IP Phone 7975G5
Cisco IP Phone 99717
Cisco IP Phone 8841 Cisco IP Phone 7975G Cisco IP Phone 8841 Cisco Jabber for Windows - Version 9.65
Cisco IP Phone 8851 Cisco IP Phone 8841 Cisco IP Phone 8851 Cisco IP Phone DX650
Cisco IP Phone 8861 Cisco IP Phone 8851 Cisco IP Phone 8861
Cisco IP Phone 8961
Cisco IP Phone 8861
Cisco IP Phone 89615

Cisco IP Phone 9951
Cisco IP Phone 8941 Cisco IP Phone 99515

Cisco IP Phone 9971 Cisco IP Phone 8945 Cisco IP Phone 99715

Cisco Jabber for Windows - Version 9.2.4, 9.64 Cisco IP Phone 8961 Cisco Jabber for Windows - Version 9.2.4, 9.64

Cisco IP Phone DX650 Cisco IP Phone 9951 Cisco IP Phone DX650
Cisco IP Phone 9971

1. Supported from phone load 9.2.1 and later versions.
2. CTI control of 7931 phones is not allowed if the configuration parameter Outbound Call Rollover is set to Rollover value.
3. Supported on Phone Firmware Version 9.3.1 and later versions.
4. Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number.
5. Cisco Unified IP Phones that support the Built-in-Bridge (BiB). These phones are used for Cisco Unified Communications Manager based recording and monitoring.
6. All Cisco Finesse phones support BiB.
7. Cisco Finesse supports with caveats mentioned in Cisco Finesse 10.0(1) Release notes, located at: http://www.cisco.com/en/US/products/ps11324/prod_release_notes_list.html.

Telepresence Software

EX 60 Cisco TelePresence System 6.0.0 1
EX 90 Cisco TelePresence System 6.0.0 1

1. Deployment of Cisco TelePresence EX series endpoints with Unified CCX requires the engagement of the Cisco Remote Expert Team.

For information on supported Cisco Unified Communications Manager releases, see Compatibility Information for Cisco TelePresence System, available at: http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html.

System

Cisco VPN Client for Desktop Clients
Internal Unified CCX Database (IDS)
Security/Antivirus Software
Serviceability
Network Management
Real Time Monitoring Tool (RTMT) Plugin
Cisco AnyConnect 3 and later versions
Informix IDS 11.70.UC7XA SELinux is installed and configured by Unified CCX Installer 
Prime Collaboration Assurance 10.0
  • 10.0


Java Versions

CAD, CDA, CSD
Server
JRE 1.7.0_51
Sun JRE 1.7.0_40
  • Custom Classes/SDK
  • Real-Time Reporting



Supported Languages


ASR Grammar for Workflow Steps
CAD/CSD Supported Languages
Cisco IP Phone Agent Supported Languages
Unified Intelligence Center
Unified CCX Administration Finesse
IVR Prompts
MediaSense
SocialMiner
TTS
VXML Grammar
Workforce Management
Quality Management
Arabic
No
No No No No No Yes Yes No Dependent on software provided by  the TTS vendor Dependent on software provided by the MRCP vendor No No
Canadian French Yes
Yes Yes Yes No No Yes No Yes No No
Cantonese
No No No No No No No No No No No
Cantonese
HongKong
No No No No No No Yes No No No No
Chinese
No
No No
No No No No No No No No
Czech
No
No No
No No No Yes No No No No
Danish
No
Yes Yes Yes No Yes Yes Yes Yes Yes Yes
Dutch
No
Yes Yes Yes No Yes Yes Yes Yes Yes Yes
English
Yes

(GB, US)

Yes Yes Yes
(GB, US)
Yes Yes Yes
(AU, CA, GB, US)
Yes (US) Yes Yes Yes
Finnish
No
Yes No
Yes No Yes 
Yes Yes Yes No No
French
Yes
Yes Yes Yes No Yes Yes

Yes Yes Yes Yes
German
Yes
Yes Yes Yes No Yes 
Yes Yes Yes Yes Yes
Hebrew
No
No No
No No No Yes (IL) No No No No
Hungarian
No
No No
No No No Yes No No No No
Italian
Yes
Yes Yes Yes No Yes Yes Yes Yes Yes Yes
Japanese
Yes
Yes Yes (Katakana) Yes No Yes Yes Yes Yes1 No Yes
Korean
No
Yes No
Yes No Yes 
Yes Yes Yes1 No Yes
Malay
No
No No
No No No Yes No No No No
Chinese
Mandarin
No
No No
No No No 
Yes and also Mandarin (Taiwan) No Yes1 and also in Taiwan1 No No
Norwegian
No
Yes No
Yes No Yes Yes Yes Yes No No
Polish
No
Yes Yes No No Yes Yes Yes Yes No No
Portuguese
No
Yes (Brazilian) Yes (Brazilian) Yes and also in Portuguese(Brazilian) No   Yes
Yes (Brazilian) Yes (Brazilian) Yes (Brazilian)
Yes (Brazilian) Yes (Brazilian)
Russian
No
Yes No Yes No   Yes
Yes Yes Yes No Yes
Simplified Chinese No
Yes No Yes No Yes No Yes No No Yes
Spanish
Yes

(CO, ES, MX)

Yes Yes Yes No Yes 
Yes
(CO, ES, MX, US)
Yes Yes Yes Yes
Swedish
No
Yes Yes Yes No Yes Yes Yes Yes Yes Yes
Thai
No
No No No No No Yes No No No No
Traditional Chinese No
Yes No Yes No Yes No Yes No No Yes
Turkish
No
Yes Yes Yes  No Yes Yes Yes Yes No No

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