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| Recovery Issue/Symptom
| Resolution/Action
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| Power failure
| Once the power is back up, verify that the Agent Desktop reboots properly and thatthe network is available. You can then login.
Note: UPS can mitigate the risk of a power failure at home by keeping the cablemodem and agent's PC powered up for a certain duration.
|
| Internet failure
| When the broadband connection is lost, the agent goes offline. Once the connectionis reestablished, login again.
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| Agent Desktop reboot
| See Power failure, above.
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| Agent Desktop application restart
| Restart the application and log back into the server. If a call is still in progress, donot change the state to Ready.
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| VPN tunnel failure
| If broadband access is available, but the connection to the corporate site is not, verifythat the VPN tunnel is not misconfigured / broken. If it is broken, it will have to bereconfigured by the System Administrator.
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