| Problem Summary | The agent is unable to select a call mode on the login dialog. The call mode field is disabledand set to either call by call or nailed connection; there is no option to change it.
|
| Error Message | None.
|
| Possible Cause | The CTIOS Server was not set up properly during install, or the connection profiles defined inthe registry are not defined correctly for mobile agents.
|
| Recommended Action | Follow these steps:
- Rerun the CTIOS Server setup program and specify the following on the PeripheralIdentifier screen.
- Select the Enable Mobile Agent checkbox.
- From the Mobile Agent Mode drop-down list, select Agent chooses.
- When the CTIOS Server setup program is run, the registry is automatically updated withthe appropriate values.
|
| Release | Release 7.5(1) and 8.0 |
| Associated CDETS # | None. |
