Unified CVP Error Message is not Heard When IP Originated Call Encounters Error

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Unified CVP Error Message is not Heard When IP Originated Call Encounters Error

Problem Summary

No error message is heard when an IP originated caller encounters an error with Unified CVP.

Error Message

No error message is heard when an error is encountered

Possible Cause

REFER for 92929292 is not configured to be handled by Unified Communications Manager.

For IP Originated endpoints (such as Agents performing warm transfers), the Error DN (92929292) REFER needs proper routing in place to support Survivability when the VXML Gateway is not available.

Recommended Action

You must configure a route pattern and SIP route pattern on Unified Communications Manager to handle the REFER for the Error DN (92929292).

Release Release 8.0(1)
Associated CDETS # CSCtf63492

Rating: 0.0/5 (0 votes cast)

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