Unable to create an Agent Progressive or Predictive campaign from Add New Campaign web page

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Problem Summary The option to create a progressive or predictive outbound campaign is not available in the Add New Campaign web page.
Error Message N/A
Possible Cause
  1. Finesse Service is not activated on Unified CCX.
  2. Unified CCX Outbound license in addition to a Unified CCX Premium license to enable the IVR and agent outbound feature is not available.
Recommended Action
  1. Activate the Finesse Service on all the Unified CCX nodes and restart Unified CCX.
  2. Upload the required Unified CCX Outbound license.
Release Release 10.5(1)
Associated CDETS # N/A


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