Unable to connect to JTAPI provider

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Unable to connect to JTAPI provider

Problem Summary The JTAPI provider is unavailable.
Error Message None.
Possible Cause The problem might be caused by one of the following:
  • Cisco Unified CM is not running.
  • Incorrect JTAPI client version is installed on the Cisco Unified CCX server.
  • JTAPI user is not configured correctly.
  • JTAPI client cannot communicate with the Cisco Unified CM.
Recommended Action

Depending upon the cause, do one of the following:

  • Troubleshoot the Cisco Unified CM (refer to Cisco Unified Communications Manager Administration Guide).
  • Check the JTAPI version on the Cisco Unified CCX server by selecting Start > Programs > Cisco JTAPI > Readme.
  • From the Cisco Unified CCX Administration web page, choose Subsystems > JTAPI, click the JTAPI Provider hyperlink, and then verify that information in the User ID field matches the name of a valid user in Cisco Unified CM. Verify that information in the Password field is correct.
  • Verify that Cisco Unified CM is running. Configure Cisco Unified CM using the IP address instead of the DNS name.
Release Release 7.0(1)
Associated CDETS # None.

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