Unable to Get Scheduled Email Reports

Scheduled report succeeds report execution but fails to send an e-mail

The status on the scheduler page shows e-mail status as failed.

The e-mail settings could have been misconfigured or not configured at all in the SMTP Configuration page for Cisco Unified Intelligence Center [Appadmin > Tools > Historical Reporting > SMTP Configuration].

• Check the status of the last schedule from scheduler page.
  
  • If the status is shown as failed, check the Cisco Unified Intelligence Center logs on the publisher node for the failure.
• If the report execution succeeded but but an e-mail was not sent, check the SMTP configuration for Cisco Unified Intelligence Center.
• If the configuration is correct, check the Cisco Unified Intelligence Center logs on the publisher node for the failure.
• If no errors display, restart the Cisco Unified Intelligence Center service on the publisher node.