Unable to Get Scheduled Email Reports

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Unable to Get Scheduled Email Reports

Problem Summary

Scheduled report succeeds report execution but fails to send an e-mail

Error Message

The status on the scheduler page shows e-mail status as failed.

Possible Cause

The e-mail settings could have been misconfigured or not configured at all in the SMTP Configuration page for Cisco Unified Intelligence Center [Appadmin > Tools > Historical Reporting > SMTP Configuration].

Recommended Action
  • Check the status of the last schedule from scheduler page.
    • If the status is shown as failed, check the Cisco Unified Intelligence Center logs on the publisher node for the failure.
  • If the report execution succeeded but but an e-mail was not sent, check the SMTP configuration for Cisco Unified Intelligence Center.
  • If the configuration is correct, check the Cisco Unified Intelligence Center logs on the publisher node for the failure.
  • If no errors display, restart the Cisco Unified Intelligence Center service on the publisher node.
Release Release 9.0(1)
Associated CDETS # None


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