Unable to Collect data for the second node from RTMT when the Primary Node is down

• login to Cisco Unified CCX Serviceability, and go to Tools -> Service Parameters
• Select the Primary Node and then “Cisco AMC Service”
• Select the Failover Collector as the Second Node in the cluster.
• Save the settings.

Log out from the current RTMT session, and Login back to the Secondary Server.

If the issue is still seen,

• Set the Trace Settings for the RTMT to debug from Edit -> Trace Settings.
• Try to access the data for the Secondary Node.
• Collect the RTMT Client logs located at C:\Documents and Settings\<userid>\.jrtmt\log.