Unable to Assign Capability to Unified CCX User from Unified CCX Administration
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Unable to Assign Capability to Unified CCX User from Unified CCX Administration
| Problem Summary | An error displays while assigning capability to the user from the Capability View pages in Unified CCX Administration. |
|---|---|
| Error Message | The user ID <userid> is same as the Application administrator User ID. You cannot assign capabilities to it. |
| Possible Cause | The Application user created during the installation has the same ID as an end user created in the Call Manager. The capability cannot be explicitly assigned for such a user from the Capability pages. |
| Recommended Action | The Application user cannot have the same ID as the end user in Unified CM. Also, the Application user has the default Administrator capability. |
| Release | Release 9.0(1) |
| Associated CDETS # | None |