Transfer and Connect: Re-route On No Answer CallDisposition RNA Code 19
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DTMF Re-route On No Answer CallDisposition RNA Code 19
| Problem Summary |
Re-route On No Answer Calls are being pegged to CallDisposition Abandoned whileRinging, code 3. In some cases you may want those calls to be pegged to CallDisposition RNA, code 19. |
| Error Message | None |
| Possible Cause | N/A |
| Recommended Action |
To get calls pegged as CallDisposition 'RNA', code 19 instead of 'Abandoned whileRinging', code 3 in the TCD records, set the below registry value as 2 on the PG. HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<instance>\<PGxx>\PG\CurrentVersion\OPC\CallControl\<pimn>\RNATCDHoldOffTimeoutInSeconds |
| Release | Unified CVP Release 7.x, Unified ICM Release 7.x |
| Associated CDETS # | None. |
