Transfer and Connect: Call Disconnected as Soon as Agent Answers
Call Disconnected as Soon as Agent Answers
|Problem Summary||As soon as the agent answers, the call drops.|
|Possible Cause||There is a codec incompatibility between the phone and the codec capabilities that Unified CVP is sending.|
|Recommended Action||Do the following:
‘ShowLocationsBasedCAC’.If set to on, look at the device pool and Region for the originating gateway. If set to off, look at the device pool and Region for the Unified CVP H.323 Service.
On the gateway:type: conf t type: voice class codec 1 codec preference 1 g711ulaw codec preference 2 g729r8 Assign that voice-class codec to the Unified CVP voip dial-peer
|Associated CDETS #||None.|