Transfer and Connect: Agent Cannot Perform a Consult Transfer and Conference to a Second Agent
Agent Cannot Perform a Consult Transfer and Conference to a Second Agent
|Problem Summary||An agent cannot perform a consult transfer and conference to a second agent if NetworkTransferEnabled is set to 1.|
|Possible Cause||The Unified ICME router cannot distinguish between an agent pressing the consult button vs. the blind transfer button. Therefore, for Unified ICME, the routing behavior is the same whether the agent types "1234" or presses consult or blind transfer.|
|Recommended Action||Uncheck the Network Transfer Preferred box on the Unified CM PIM in PG Explorer.
|Associated CDETS #||None.|