Third-party gadgets: Gadgets do not render

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Third-party gadgets: Gadgets do not render

Problem Summary A newly-uploaded third-party gadget does not render via the desktop layout or when you launch it directly in the browser.
Error Message When you try to launch the gadget directly in the browser, you receive a 404 "Resource not available" error. When you try to launch the gadget via the desktop layout, you receive an error message that the requested resource is not available.
Possible Cause The gadget files may not have the correct permissions. If the gadget files do not have read permissions for everyone else (for example, the file permission is 770), Cisco Tomcat cannot read them. The minimum file permission should be 644.
Recommended Action Use SFTP (CLI or client program) to change the file permissions on the Finesse server.

For example:

$ sftp 3rdpartygadget@172.27.184.59
3rdpartygadget@172.27.184.59's password:
Connected to 172.27.184.59.
sftp> cd files
sftp> ls -l
---------- 1 751 751 0 Dec 6 19:40 MyGadget.xml
sftp> chmod 644 MyGadget.xml
Changing mode on /files/MyGadget.xml
sftp> ls -l
-rw-r--r-- 1 751 751 0 Dec 6 19:40 MyGadget.xml
sftp>

Release Release 10.0(1), Release 10.5(1) 
Associated CDETS # None


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