The agent does not receive a voice contact

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Problem Summary The agent does not receive a voice contact.
Error Message
NA
Possible Cause
  • "Offer Voice Call When On Chat" flag is set to False.
Recommended Action
  • Log in to Cisco Unified CCX Administration, navigate to Subsystem > Chat > Chat System Parameters and then set Offer Voice Call When On Chat flag to Yes.
    This setting change takes effect after the agent ends all active chats.
Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

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