The agent can’t view any contact service queue statistics in Agent Desktop

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The agent can’t view any contact service queue statistics in Agent Desktop

Problem Summary The agent cannot view any contact service queue statistics in Agent Desktop.
Error Message None.
Possible Cause The agent is not assigned to a contact service queue, so no CSQ statistics are visible to the agent.
Recommended Action Assign the agent to a contact service queue.
Release CAD Unified CCX 8.5
Associated CDETS # None.

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