The Predefined Response icon is dimmed in the Chat window.
|Problem Summary|| The Predefined Response icon is dimmed in the Chat window.|
|Possible Cause|| Predefined responses are not configured. |
|Recommended Action|| Configure predefined responses in Cisco Unified CCX Administration.|
Navigate to Subsystem > Chat > Predefined Responses to configure predefined responses.
|Associated CDETS #||N/A|