The Maximum Number of Chat Sessions Per Agent setting gets reset to 1

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Problem Summary The Maximum Number of Chat Sessions Per Agent setting gets reset to 1.
Error Message
NA.
Possible Cause Finesse service is deactivated and Unified CCX is in CAD mode.
Recommended Action Activate Finesse. In CAD mode, only single chat session is allowed. Hence this setting always gets reset to 1 if Finesse service is deactivated.
Release Release 10.5(1)
Associated CDETS # N/A

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