| Recommended Action
- Log in to Cisco Unified CCX Administration, navigate to Subsystem > Chat > SocialMiner Configuration, and then configure SocialMiner.
- If SocialMiner is configured, check whether configuration status is green. If not, save the configuration again.
- Check the Cisco Unified CCX Notification Service is in service. If not, restart the service.
- If Unified CCX does not have a Premium license, upload one. The Chat feature is available only with a Premium license.
- Restart SocialMiner XMPP Service.