The Chat Control gadget in Finesse Desktop displays the message "You are not configured for Chat."

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Problem Summary The Chat Control gadget in Finesse Desktop displays the message "You are not configured for Chat."
Error Message
You are not configured for Chat.
Possible Cause
  • The skill is not assigned to the Chat CSQ or Chat Agent.
  • The skill might have been deleted and re-added.
Recommended Action
  1. Edit the Chat CSQ and then click Open Printable Report.
  2. Check whether the agent is listed in the report. If not, add skill to the Chat CSQ and Chat Agent.
  3. Refresh the Finesse Desktop Browser.
Release Release 10.5(1)
Associated CDETS # N/A

Rating: 0.0/5 (0 votes cast)

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