The Chat Control gadget in Finesse Desktop displays the message "Chat temporarily down due to outages" after the user logs in to Finesse

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Problem Summary The Chat Control gadget in Finesse Desktop displays the message "Chat temporarily down due to outages" after the user logs in to Finesse.
Error Message
Chat temporarily down due to outages.
Possible Cause
  • SocialMiner is not up and running.
  • SocialMiner is not reachable from the Unified CCX server.
  • The Chat Subsystem is not in service.
Recommended Action
  • Check whether SocialMiner is up and running and reachable from Unified CCX.
  • Check whether SocialMiner configuration in Unified CCX Administrator is green. If not, save the configuration.
  • Check whether the Chat Subsystem is in service.
  • If the problem persists, refresh the browser or restart the Cisco Unified CCX Engine.
Release Release 10.5(1)
Associated CDETS # N/A

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