| Problem Summary
|| The Chat Agent Statistics report opens but no data is displayed.|
| Error Message
| Possible Cause
- The agents are not assigned to the Chat CSQ.
- The agents have logged in to Finesse Desktop (for Supervisor).
- The agents are not added to the team.
| Recommended Action
- Assign agents to the Chat CSQ.
- Log in at least one agent to Finesse Desktop (in the case of Supervisor).
- Add agents to the team.
- If the problem persists, perform a Unified Intelligence Center sync using utils uccx synctocuic all CLI command.
|| Release 10.5(1)
| Associated CDETS #