Talking: The Wrapup button is disabled while talking
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The Wrapup button is disabled while talking
| Problem Summary | Only the Available/Ready and NotReady buttons are enabled while I am talking, the Wrapup button is disabled (IPCC only). |
|---|---|
| Error Message | None. |
| Possible Cause | Wrapup mode (configured in the ICM Configuration Manager's Agent Desk Settings) for this call is NOT_ALLOWED. |
| Recommended Action | You are not allowed to go to the Wrapup state -- therefore, it will never be enabled |
| Release | Release 7.5(x) |
| Associated CDETS # | None. |
