Supervisor or Agent report structure is missing in Unified Intelligence Center even though CCX license is uploaded successfully

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Supervisor or agent report structure is missing in Cisco Unified Intelligence Center even though the Cisco Unified CCX license is uploaded successfully

Problem Summary

Supervisor or agent report structure is missing in Cisco Unified Intelligence Center even though the Cisco Unified CCX license is uploaded successfully.

Error Message

The below error message is displayed in Cisco syslogs and MADM logs(with all levels of LIB_LICENSE enabled).

UCCX_TO_CUIC_SYNC_FAILED
Possible Cause The REST API call from Cisco Unified CCX to Cisco Unified Intelligence Center might have failed.
Recommended Action

1. Log in to Unified CCX Administration and confirm that the license is uploaded successfully.

2. Run the following CLI command to synchronize permissions:

utils uccx synctocuic permission all

3. If the issue persists, collect the following logs for further investigation:

a. MADM (LIB_LICENSE enabled) logs

b. Cisco Unified Intelligence Center logs

Release Release 10.0(1)
Associated CDETS # N/A


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