Supervisor does not see an emergency chat message sent by an agent

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Supervisor does not see an emergency chat message sent by an agent

Problem Summary The agent sends a supervisor an emergency chat message, but the supervisor never receives it.
Error Message None.
Possible Cause Supervisors receive emergency chat messages only if they are monitoring the team to which the agent who sent the message belongs.
Recommended Action None.
Release CAD Unified CCX 8.5
Associated CDETS # None.

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