Start Database Server

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Database Server Startup

Ensure SQL Server (MSSQLSERVER) service has started.

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Databases Contained in SQL Server 2005

  • eGMasterDB - Platform configuration
  • eGActiveDB - Activities, Queues, Users.
  • eGArchiveDB - Archived activities
  • eGReportsDB - Dedicated reporting data (Optional with Enterprise Edition)

SQL Server Profiler

This tool can be used to view the queries being run against the EIM/WIM databases. This can be useful in troubleshooting scenarios to see exactly what is occurring under the hood.

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For a step-by-step introduction to the SQL Profiler, see this external article.

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