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"Failed - Device is using an old Unified CVP version that does not support this operation"
"Invalid Token" error message displayed when trying to Submit"Select Project" wizard in Call Studio does not work on Windows 7
4.x to 7.0 upgrade DMT failing at license validation step during the restore6500 Cisco
6rd Configuration Example7600 TShoot7600 TShoot Error Messages
8.x installation states the platform is Vmware, though it is not a Vmware892F SFP Configuration Example
ACE4710 Loadbalancing Exchange 2010 CAS Configuration ExampleACE Integration with the Cisco Catalyst 6500 Configuration Example
ACMI-PIM ChecklistACS 4.x How to make user fall directy to enable mode configuration exampleACS 4.x Replication Troubleshooting Check List
ADFS Connectivity FailsALL CALLS MARKED AS NO ANSWER
API: API request returns Error 405API: DNIS field in dialog object has value of conferenceAPI: Diagnostic Portal API displays internal service error
API: Error Returned for Request to Clear ConnectionAPI: Incorrect participant durationAPI: Incorrect session or participant duration
API: MediaSense application sign-in fails with administration credentialsAPI: Missing events and closed subscriptionAPI: Silent Monitor request to an agent on secondary extension
API: Third-Party gadgets call to REST API not successfulAPI: User receives an HTTP Unauthorized error response to API requestASA5580-40 TCP Throughput Performance Single Context 4 Interfaces Configuration Example
ASA - Botnet ConfigurationASA Configuration TroubleshootingASA Image Distribution Activation Troubleshooting
ASA WebVPN OWA SSO Login Configration ExampleASR-TTS: IVR plays error tone if ASR not configuredASR-TTS: IVR plays error tone if TTS not configured
ASR-TTS: MRCP V1/V2 misconfiguration errorASR-TTS: MRCP V1/V2 misconfiguration error for ASRASR-TTS: MRCP V1/V2 misconfiguration error for TTS
ASR-TTS: Not workingASR-TTS: Server not foundASR-TTS: TTS is not playing (Case 1)
ASR-TTS: TTS is not playing (Case 2)ASR-TTS: Unable to accept User's Voice inputASR1000 Plugin
ASR9K Logging Suppression
AVAYA ChecklistAVC-Export:MonitoringAVC-Export:PfR
AVC:AVC Tech OverviewAVC:FAQAVC:Home
AVC:PartnersA .wav file prompt playback is garbled when played by a TTS server
A Busy call on a mobile phone is not marked as busy, instead it is detected as an invalid numberA Component Manager goes into partial service when uploading a zip fileA Database Connection Error 5051 error appears
A Database Connection Error 5051 error appears in HRC 8.0 or 8.5A Point of View on VirtualizationA blank page is displayed when you access the Live Data reports
A functional routing point stopped working or the Cisco Unified CME Telephony subsystem is in partial serviceA macro plays the wrong keystrokes to the wrong windowA media step causes a Could not create PlayPromptDialog Object exception
A prompt plays phrases in the wrong orderAbout FACT Configuration Files
Accept step error during active debugAccess Control Server configuration exampleAccess VXML Server administrative batch files
Access read and clear VXML server log filesAccessibility: JAWS Screenreader Shortens Button Names to First LetterAccessibility: JAWS Screenreader and Category "trees"
Accessibility: Selecting items on a dropdown using the keyboardAccessing AppAdmin/Finesse Desktop/CUIC using IP Address in SSO Mode
Activating the node as Publisher failed during restore on Unified CCX 8.0(1)Activating the node as Publisher failed on Unified CCX 8.0(1)Activity Chart
Activity Statuses, Types, and ModesAdd a license without copying the file - ASR9K
Add to Cluster Failed with Message "Failed to reset system account password"Add to cluster repeats in a loop
Adding Cisco Unified Contact Center EnterpriseAddition, modification, or deletion of an agent or a supervisor in the Cisco Unified Communications Manager is not updated in the Cisco Unified Intelligence Center
Addition, updation, or deletion of a team in Cisco Unified CCX is not updated or a team is not available to the supervisor in Cisco Unified Intelligence CenterAdditional Troubleshooting Information for Unified CCE 8.0Additional Troubleshooting Information for Unified ICM/CCE & Hosted 7.5
Additional troubleshooting information for CTI OS 7.5Additional troubleshooting information for Cisco Finesse 8.5Additional troubleshooting information for Cisco MediaSense 8.5
Additional troubleshooting information for Cisco Mobile Supervisor 1.0Additional troubleshooting information for Cisco Mobile Supervisor 2.0Additional troubleshooting information for Cisco SocialMiner 8.5
Additional troubleshooting information for Cisco SocialMiner 9.0(1)Additional troubleshooting information for Unified CCX 7.0Additional troubleshooting information for Unified CVP 7.0(2)
Additional troubleshooting information for Unified Expert Advisor 7.6.1Administration: Administration Login returns unexpected errorAdministration: Administration page does not load after fresh install
Administration: Administration sign-in page does not load after fresh installationAdministration: CLI command utils dbreplication status all does not include Finesse tablesAdministration: CLI commands utils dbreplication repair and utils dbreplication repair table do not work for Finesse tables
Administration: Cannot add or edit data in the Administration ConsoleAdministration: Cannot retrieve or update settingsAdministration: Cannot sign in to the Finesse Administration Console
Administration: Context menu disabled on some Manage Workflow Actions fields in IE11Administration: Error encountered on file uploadAdministration: Finesse Admin fails to save or reset system settings configuration
Administration: Finesse Administration fails to save secondary Finesse serverAdministration: Finesse Administration page does not display all teams created in Unified CCEAdministration: Gadgets do not display in Finesse administration console in Internet Explorer
Administration: Log collection failsAdministration: Manage team resources produces errorsAdministration: Saving an AXL service provider configuration will result in an incorrect error message under certain pre-conditions
Administration: Search and Play application users encounter security warning before each playbackAdministration: Search and Play link from landing page does not work if primary node is downAdministration: Tabs in the Administration Console do not load
Administration: Team Resources tab on SideB shows Finesse is out of serviceAdministration: Unable to access Administration and Serviceability UI on a newly installed systemAdministration: Unable to access other nodes using the Cisco Unified Serviceability Tools
Administration: Unable to save settings in Contact Center Express Administrator & Data Server SettingsAdministration: Unknown request error displayAdministration Context Service: Connection data does not get published to subscribers
Administration Context Service: Context service registration status is invalidAdministration Context Service: Registration hangs while in progressAdministration Context Service: Unable to determine registration status from system error
Administration of the ServicesAdministrator Sign In Authentication ErrorAdvanced Resource Optimization on TelePresence Server
After DRS restore, warning messages are shown on the consoleAfter a macro runs, focus does not return to Agent DesktopAfter changing an agent’s reporting capability to supervisor, the user is not able to access/run supervisor reports
After creating the datasource and System DSN, it is not getting displayed in the editor stepAfter installing JRE, the user receives a message from real-time reporting saying to install JREAfter loading saved settings for a report, time values are changed
After the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would failAfter the replication between Primary/Secondary was created, the initial snapshot was successful but the merge agents would fail.After the upgrade SQL Server got changed to MSDE
Agent-Initiated Calls Categorized as InternalAgent-based outbound historical reports do not count the callback and system abandoned calls as voice callsAgent/Supervisor cannot see Chat Control gadget after logging in to Finesse Desktop
Agent Desktop Does Not Enable Login
Agent Desktop displays a Partial Service or No Service message in the status barAgent Desktop minimizes every time the agent hangs upAgent Fully-Skilled, But Login Times Out
Agent Greeting: Agent Greeting Error MessagesAgent Greeting: Agent Greeting FailureEvent - CTIOS ServerAgent Greeting: Agent Greeting StartEvent - CTIOS Server
Agent Greeting: Agent Greeting StopEvent - CTIOS ServerAgent Greeting: Troubleshooting Agent Greeting issues for a single agentAgent Greeting: Troubleshooting Tip for a Single Agent
Agent Greeting Conference Call Fails When Using non-BIB phonesAgent Greeting Enable/Disable Button is GrayedAgent Greeting Fails to Play - Agent PIM log has no route request
Agent Greeting Fails to Play - Agent greeting disabled for agentAgent Greeting Fails to Play - CRITICAL: Failed to resolve hostnameAgent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 41
Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 42Agent Greeting Fails to Play - EnterpriseAgent PIM Error ID: 43Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 36
Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 38Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 40Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 49
Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 52Agent Greeting Fails to Play - EnterpriseAgent PIM Event ID: 57Agent Greeting Fails to Play - ICM Router Error Code: 63 EnterpriseAgent PIM Event ID: 27
Agent Greeting Fails to Play - ICM Router Event ID: 637Agent Greeting Fails to Play - ICM Router Event ID: 64 EnterpriseAgent PIM Event ID: 27Agent Greeting Playback Gets Cut Off
Agent Greeting Record Application FailsAgent Greeting Recording Fails - Check Required Information,exit,no ftp serverAgent Greeting Recording Fails - FTP Deployment Error,enter
Agent Greeting Recording Fails - Record Greeting With Confirm,exit,max disconfirmedAgent Greeting Recording Fails - Record Greeting With Confirm,exit,max noinputAgent Greeting Recording Fails - Record Greeting With Confirm,exit,max nomatch
Agent Greeting Recording Fails - Script aborts at the RunExternalScript nodeAgent ID is same as the supervisor extension
Agent IP Phone SupportAgent IP Phone Support No CADAgent Mails Not Being Sent
Agent Missing Chat NotificationsAgent Moved to Logout State While Chat In ProgressAgent Not Receiving Contacts
Agent Ready But Not "ICM Available"Agent Redirected to Login Page when in Ready/Not Ready StateAgent Reskilling: Get a jsp compilation error when trying to access the Agent Re-skilling Web Tool login page
Agent Reskilling: Unable to establish database connection for updatesAgent State transformations in Select Join and Join Across Line scenariosAgent Unable to Login
Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 43Agent Unable to Record Greeting - ICM Router Event ID: 63, 66 EnterpriseAgent PIM Event ID: 44
Agent Whisper - Poor Caller Ringtone QualityAgent alternates between Reserved and Ready state
Agent and customer start hearing UCCX recordings played over their conversationAgent automatically put into Ready stateAgent cannot go Ready after logging in
Agent cannot log in on restricted lineAgent cannot log in on shared lineAgent cannot log in using a multi-NIC computer and soft IP phone
Agent cannot login to Cisco Finesse Desktop due to certificate issueAgent cannot login to Cisco Finesse Desktop due to unicode or non-ASCII user ID
Agent cannot login to Cisco Finesse Desktop using internet explorerAgent cannot see all parties in a blind conference callAgent cannot send e-mails, or sending takes a long time
Agent data store not found in serviceability after upgrade.Agent does not go to Work state after handling a callAgent does not move to reserved state
Agent does not receive e-mail when in the E-Mail Ready agent stateAgent does skip or skip-close but does not stay reserved
Agent has invalid state transition from Reserved to Available to TalkingAgent in Reserved state but the consult transfer fails repeatedlyAgent is not able to transition to the Not Ready state
Agent is not getting callbacksAgent is ready but does not get an Outbound call for up to two minutes
Agent is stuck in reserved state for a long timeAgent is unable to retrieve a call put on hold
Agent moved to NOT READY due to Email auto accept failureAgent moves to not ready state for Ring-No-Answer (RNA)Agent names overwritten on charts
Agent or CSQ does not appear in CDAAgent receives a licensing error message when attempting to start Cisco Agent DesktopAgent receives an error message that a macro file is failing
Agent receives multiple security and certificate warnings when logging in to Agent DesktopAgent stuck in Reserved stateAgent stuck in Reserved state-"Not posting the ContactPresentedEvent" seen in logs
Agent stuck in Reserved state-SessionTransferredMsg shows Initial and Final Contact Type:IAQ CONSULT CONTACTAgent toggles between Reserved and Ready stateAgent toggles between Reserved and Ready state-Script queues and dequeueAll's the call to multiple CSQ's
Agent toggles between reserved and ready statesAgent unable to login to Finesse Desktop due to unicode or non-ASCII user IDAgent using Windows XP can start Agent Desktop, but cannot enter an active state
Agent who handles inbound and outbound calls does not move to reserved state for an outbound callAgent who is not expecting an outbound call is presented with an outbound callAgents, Supervisors, or Teams are out of synch
Agents cannot do a blind transfer in Finesse DesktopAgents do not appear in the Resources area in the Cisco Unified CCX Configuration web pageAgents do not show in a CSQ
Aironet Wireless Access Point ConfigurationAlan2All agents fail to login after updating CUCM AXL credentials in CCX
All the dialed out calls are marked as no answer calls in the Real-Time ReportsAll voice , fax, answering machine and busy calls are marked as no answer calls in RTR.Alpha 1 Temporary OVA Template Details for UCCE Release 10.x
Alpha 1 Temporary Virtualization for Unified CVPAlpha wiki for CUIC 11.0(1)
Alternate pronunciations and nicknames are not recognizedAn IVR outbound call that is disconnected by the customer within the configured Abandoned Call Wait Time is not marked as customer abandonedAn Instance or Instances you expect to display in Web Setup are not displaying.
An agent is not offered chat contactsAn error message plays when calling a CTI route pointAn outbound call disconnected by the customer is not marked as customer abandoned
Analysing UCCX CLI logs
Analyzing CCX IP/Hostname change logAnalyzing CCX IP and Hostname change logAnalyzing UCCX CLI logs
Android Device Support for REMAnnouncement alert is not played before ICD Call is offered over Persistent ConnectionAnnouncement is not played when Persistent Connection is established
Answering Machine Not DetectedAnswering machine/Voice Mail is not detected, it is marked as voice.
AppAdmin Authentication Page Opens as a Blank PageAppadmin authentication page opens as a blank pageAppleTalk
Apple iOS Device Support for REMApplicationMaxSessionsExceptionApplication Extension Platform 1.x -- AXP Packaging Tool Parameters
Application Extension Platform 1.x -- Accessing the Guest Operating SystemApplication Extension Platform 1.x -- Cisco AXP Command ModesApplication Extension Platform 1.x -- Configuring Network Services
Application Extension Platform 1.x -- Configuring the Cisco AXP Service ModuleApplication Extension Platform 1.x -- Configuring the Cisco SRE Module InterfaceApplication Extension Platform 1.x -- Configuring the Router
Application Extension Platform 1.x -- Contributing to the WikiApplication Extension Platform 1.x -- DocWikiPrintPageApplication Extension Platform 1.x -- Documentation Roadmap
Application Extension Platform 1.x -- Enabling the Linux Shell in a Virtual InstanceApplication Extension Platform 1.x -- Example Configuration for Cisco 280x ISR and Cisco AXP Service ModuleApplication Extension Platform 1.x -- Installing AXP on SRE Modules
Application Extension Platform 1.x -- Installing AXP using "software install clean"Application Extension Platform 1.x -- Installing an ApplicationApplication Extension Platform 1.x -- Installing and Uninstalling an Application
Application Extension Platform 1.x -- Installing the HardwareApplication Extension Platform 1.x -- Installing the SoftwareApplication Extension Platform 1.x -- Logging
Application Extension Platform 1.x -- NoticesApplication Extension Platform 1.x -- OverviewApplication Extension Platform 1.x -- Packaging Applications on Cisco AXP
Application Extension Platform 1.x -- Packaging an Application using the SDKApplication Extension Platform 1.x -- Preparing an Application with RPMs using Predefined RPM DirectoryApplication Extension Platform 1.x -- Preparing the Cisco AXP SDK
Application Extension Platform 1.x -- Uninstalling an ApplicationApplication Extension Platform 1.x -- Viewing the Application EnvironmentApplication Server issues
Application subsystem in partial service and application running for an unexpectedly long timeApplication subsystem is in partial serviceApplications having RMON not does not execute as per the expected behavior.
Applying Network Management toolsArchive Job Failing
Archiver: Configuration tool failed. Exception occurred while executing a transact statement or batchArchiver: Data RetrievalArchiver: Fixing 30* or D* in Interval columns of Archiver tables
Archiver: Free Space and Emergency PurgeArchiver: How to Point to Another ServerArchiver: LoadArchiver Fails with "Primary key constraint violations"
Archiver: LoadArchiver Issues with Different Server Time ZonesArchiver: Load Archiver FailsArchiver: Performance and Memory Space
Archiver: Scheduled Events Do Not RunArchiving Basics
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