User contributions
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- 08:30, 26 November 2010 (diff | hist) N All voice , fax, answering machine and busy calls are marked as no answer calls in RTR. (New page: {| border="1" |- ! '''Problem Summary''' | All voice , fax, answering machine and busy calls are marked as no answer calls in RTR. |- ! '''Error Message''' | All voice , fax, answering mac...)
- 08:30, 26 November 2010 (diff | hist) N Answering machine/Voice Mail is not detected, it is marked as voice. (New page: {| border="1" |- ! '''Problem Summary''' | Answering machine tone is not detected, it is marked as voice. |- ! '''Error Message''' | Answering machine number is marked as VOICE in RTR. |- ...)
- 08:29, 26 November 2010 (diff | hist) N SIT Tone is Marked as Failed Call in RTR instead of Invalid Number (New page: {| border="1" |- ! '''Problem Summary''' | SIT Tone is marked as failed call in RTR instead of Invalid number. |- ! '''Error Message''' | NA |- ! '''Possible Cause''' | UCCX handl...)
- 08:26, 26 November 2010 (diff | hist) N ALL CALLS MARKED AS NO ANSWER
- 08:21, 26 November 2010 (diff | hist) N Answering Machine Not Detected (New page: {| border="1" |- ! '''Problem Summary''' | Answering machine tone is not detected, it is marked as voice. |- ! '''Error Message''' | Answering machine number is marked as VOICE in RTR. |- ...)
- 08:13, 26 November 2010 (diff | hist) N A Busy call on a mobile phone is not marked as busy, instead it is detected as an invalid number (New page: {| border="1" |- ! '''Problem Summary''' | A Busy call on a mobile phone is not marked as busy, instead it is detected as an invalid number. |- ! '''Error Message''' | NA |- ! '''Possible ...)
- 08:07, 26 November 2010 (diff | hist) N SIT TONE DETECTED AS FAILED CALL
- 10:40, 12 May 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0
- 12:15, 18 April 2010 (diff | hist) N Hear nothing while playing back desktop recorded sessions (New page: <p>Check the following: </p><p>1. Connect the agent PC to the agent phone </p><p>2. Make sure the "Span to PC port" is enabled on the agent phone. </p>) (top)
- 12:13, 18 April 2010 (diff | hist) N What versions of IP IVR are supported for UCCE 8.0? (New page: == Campatible versions of IP IVR with UCCE 8.0 == * IP IVR 8.0 supports only CUCM 8.0 And is qualified and supported by CCE 8.0 * IP IVR 7.0 and 6.0 does not support CUCM 8.0 and hence do...) (top)
- 12:12, 18 April 2010 (diff | hist) Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. (→Calls are failing in IVR intermittently) (top)
- 12:11, 18 April 2010 (diff | hist) Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. (→Calls are failing in IVR intermittently)
- 12:10, 18 April 2010 (diff | hist) N Calls are failing in IVR intermittently – Some calls go through successfully and some fail intermittently and it may seem like the TCP connection is broken from the VRU PIM side at the time of the failed calls. (New page: == Calls are failing in IVR intermittently == {| border="1" |- ! '''Problem Summary''' | Calls are failing in IVR intermittently. |- ! '''Error Message''' | Some calls go through succ...)
- 12:10, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0 (→Set up Issues)
- 12:09, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0 (→Set up Issues)
- 12:08, 18 April 2010 (diff | hist) N Intermittent Translation Route to VRU failure. (New page: == Intermittent Translation Route to VRU failure == {| border="1" |- ! '''Problem Summary''' | Intermittent Translation Route to VRU failure. |- ! '''Error Message''' | 14521625: Feb 18 1...) (top)
- 12:07, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0 (→JTAPI issues)
- 12:06, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0
- 12:04, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0 (→JTAPI issues)
- 12:03, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0 (→JTAPI issues)
- 12:01, 18 April 2010 (diff | hist) N Logs to be enabled for IVR issues (New page: Enable the following logs levels in UCCX Engine for IVR/ICM issues : * LIB_ICM debug and xdebug 3 * SS_ICM debug and xdebug 3 * SS_TEL xdebug 3 * APP_MGR debug, xdebug 3 * ENG, SCRIPT_M...) (top)
- 11:50, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0 (→Cisco Unified IPIVR/ICM)
- 11:48, 18 April 2010 (diff | hist) Troubleshooting Tips for Unified CCX 8.0 (→First few things to check)
- 14:48, 14 April 2010 (diff | hist) N Intermittent Translation Route to VRU failure
- 05:09, 24 March 2010 (diff | hist) N IVR gets freezed when the calls are more than the actual ports and requires an engine restart for recovery. (→IVR gets freezed when the calls are more than the actual ports and requires an engine restart for recovery.)
- 04:48, 24 March 2010 (diff | hist) N Call reserves an agent although caller hanged in IPIVR. (New page: == Call reserves an agent although caller hanged in IPIVR. == {| border="1" |- ! '''Problem Summary''' | Call reserves an agent although caller hanged in IPIVR. Call flow: PSTN ->VoiceGW...)
- 04:19, 24 March 2010 (diff | hist) N Calls are failing with ApplicationMaxSessionsException because there are not enough sessions created for an ICM application in IPIVR. (→Calls are aborted due to number of sessions configured on the application reaching the maximum limit.)
- 18:46, 21 March 2010 (diff | hist) N IVR sends wrong values to ICM for the call variables. (→ICM Calls are failing because IVR sends wrong values to ICM for the call variables.)
- 17:49, 21 March 2010 (diff | hist) N Call transfer fails if the agent transfers the call from one IVR to a different IVR. (→Call transfer fails if the agent transfers the call from one IVR to a different IVR)
- 11:57, 21 March 2010 (diff | hist) N ICM subsystem is in OUT OF SERVICE state from IVR side and also the VRU PIM stays in IDLE state rather than ACTIVE state in the ICM peripheral gateway. (→ICM subsystem is in OUT_OF_SERVICE state in IVR)
- 17:30, 11 January 2010 (diff | hist) N Calls are failing in IVR and user hears busy tone for these calls. (→Calls are failing in IVR and user hears busy tone for these calls.)
- 17:25, 11 January 2010 (diff | hist) N Calls to IVR are failing and ICM subsystem is OUT OF SERVICE. (→Calls to IVR are failing and ICM subsystem is OUT_OF_SERVICE)
- 17:21, 11 January 2010 (diff | hist) N ICM subsystem if in OUT OF SERVICE state from IVR side and also the VRU PIM stays in IDLE state rather than ACTIVE state in the ICM peripheral gateway. (→ICM subsystem is in OUT_OF_SERVICE state in IVR.)
