User contributions
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- 20:42, 15 August 2011 (diff | hist) N Agent cannot send e-mails, or sending takes a long time (New page: ==Agent cannot send e-mails, or sending takes a long time== {| border="1" |- ! '''Problem Summary''' | Agent cannot send e-mail using the Agent E-Mail feature, or sending an e-mail takes ...) (top)
- 20:41, 15 August 2011 (diff | hist) N Real time displays generated for a specific day of the week are not accurate (New page: ==Real time displays generated for a specific day of the week are not accurate== {| border="1" |- ! '''Problem Summary''' | The real time displays (reports) generated for a specific day o...) (top)
- 20:38, 15 August 2011 (diff | hist) N CAD desktop not accessible via telnet from the Unified CCX server (New page: ==CAD desktop not accessible via telnet from the Unified CCX server== {| border="1" |- ! '''Problem Summary''' | An administrator cannot telnet from the Unified CCX server to a desktop ho...) (top)
- 20:37, 15 August 2011 (diff | hist) N Screen reader is not reading table cell text (New page: ==Screen reader is not reading table cell text== {| border="1" |- ! '''Problem Summary''' | An agent’s screen reader is not reading the contents of table cells in agent real time displa...) (top)
- 20:34, 15 August 2011 (diff | hist) N No data is present in agent state logs or call logs (New page: ==No data is present in agent state logs or call logs== {| border="1" |- ! '''Problem Summary''' | There is no data presented in an agent’s agent state log or call log. |- ! '''Error Me...) (top)
- 20:33, 15 August 2011 (diff | hist) N Increased font size in Agent Desktop causes status bar information to be truncated (New page: ==Increased font size in Agent Desktop causes status bar information to be truncated== {| border="1" |- ! '''Problem Summary''' | Increasing the font size in Agent Desktop causes informat...) (top)
- 20:32, 15 August 2011 (diff | hist) N Agent cannot see all parties in a blind conference call (New page: ==Agent cannot see all parties in a blind conference call== {| border="1" |- ! '''Problem Summary''' | The agent is participating in a blind conference call, but cannot see all parties on...) (top)
- 20:31, 15 August 2011 (diff | hist) N After a macro runs, focus does not return to Agent Desktop (New page: ==After a macro runs, focus does not return to Agent Desktop== {| border="1" |- ! '''Problem Summary''' | After a macro runs, focus remains on the application to which it played. |- ! ''...) (top)
- 20:30, 15 August 2011 (diff | hist) N A macro plays the wrong keystrokes to the wrong window (New page: ==A macro plays the wrong keystrokes to the wrong window== {| border="1" |- ! '''Problem Summary''' | A macro plays the wrong keystrokes to the wrong window. |- ! '''Error Message''' | No...) (top)
- 20:29, 15 August 2011 (diff | hist) N Macro with delays causes the PC to lock up (New page: ==Macro with delays causes the PC to lock up== {| border="1" |- ! '''Problem Summary''' | The administrator created a macro and put in some delays. This appears to cause the PC to lock up...) (top)
- 20:26, 15 August 2011 (diff | hist) N Macros do not play back correctly (New page: ==Macros do not play back correctly== {| border="1" |- ! '''Problem Summary''' | Macros do not play back correctly. |- ! '''Error Message''' | None. |- ! '''Possible Cause''' | When playi...) (top)
- 20:25, 15 August 2011 (diff | hist) N Macros do not play back correctly on dropped events (New page: ==Macros do not play back correctly on dropped events== {| border="1" |- ! '''Problem Summary''' | macros do not play back correctly on dropped events. |- ! '''Error Message''' | None. |-...) (top)
- 20:22, 15 August 2011 (diff | hist) N Not all actions assigned to an event run (New page: ==Not all actions assigned to an event run== {| border="1" |- ! '''Problem Summary''' | Multiple actions are assigned to an event in a work flow, but only the first two actions run. |- ! ...) (top)
- 20:21, 15 August 2011 (diff | hist) N Outbound reservation call results in error message (New page: ==Outbound reservation call results in error message== {| border="1" |- ! '''Problem Summary''' | When the agent receives an outbound reservation call, Agent Desktop displays an error mes...) (top)
- 20:20, 15 August 2011 (diff | hist) N The agent can make and receive internal calls but cannot make external calls (New page: ==The agent can make and receive internal calls but cannot make external calls== {| border="1" |- ! '''Problem Summary''' | The agent can make and receive internal calls, but cannot make ...) (top)
- 20:19, 15 August 2011 (diff | hist) N Agent cannot log in using a multi-NIC computer and soft IP phone (New page: ==Agent cannot log in using a multi-NIC computer and soft IP phone== {| border="1" |- ! '''Problem Summary''' | The agent is using a PC with multiple network interface cards (NICs) and a ...) (top)
- 20:07, 15 August 2011 (diff | hist) N Agent is not able to transition to the Not Ready state (New page: ==Agent is not able to transition to the Not Ready state== {| border="1" |- ! '''Problem Summary''' | While talking on a call, the agent is unable to transition to the Not Ready state. As...) (top)
- 20:06, 15 August 2011 (diff | hist) N Agent is unable to retrieve a call put on hold (New page: ==Agent is unable to retrieve a call put on hold== {| border="1" |- ! '''Problem Summary''' | After placing a call on hold, the agent is unable to retrieve the call. Once the call is hung...) (top)
- 19:59, 15 August 2011 (diff | hist) N Phantom call is displayed in Cisco Agent Desktop on startup (New page: ==Phantom call is displayed in Cisco Agent Desktop on startup== {| border="1" |- ! '''Problem Summary''' | When the agent starts Agent Desktop, a call appearance is displayed showing that...) (top)
- 19:46, 15 August 2011 (diff | hist) N The agent can’t view any contact service queue statistics in Agent Desktop (New page: ==The agent can’t view any contact service queue statistics in Agent Desktop== {| border="1" |- ! '''Problem Summary''' | The agent cannot view any contact service queue statistics in A...) (top)
- 19:45, 15 August 2011 (diff | hist) N Agent receives an error message that a macro file is failing (New page: ==Agent receives an error message that a macro file is failing== {| border="1" |- ! '''Problem Summary''' | While running Agent Desktop, the agent keeps receiving a macro file failure mes...) (top)
- 19:44, 15 August 2011 (diff | hist) N Supervisor does not see an emergency chat message sent by an agent (New page: ==Supervisor does not see an emergency chat message sent by an agent== {| border="1" |- ! '''Problem Summary''' | The agent sends a supervisor an emergency chat message, but the superviso...) (top)
- 19:43, 15 August 2011 (diff | hist) N Conference member’s data shows as “unavailable” (New page: ==Conference member’s data shows as “unavailable”== {| border="1" |- ! '''Problem Summary''' | A conference call member’s data shows as <Unavailable> in the Contact Appearance pan...) (top)
- 19:40, 15 August 2011 (diff | hist) N Changes made by the administrator have not showed up in Agent Desktop (New page: ==Changes made by the administrator have not showed up in Agent Desktop== {| border="1" |- ! '''Problem Summary''' | The administrator has made changes in Cisco Desktop Administrator, but...) (top)
- 19:38, 15 August 2011 (diff | hist) N Agent Desktop minimizes every time the agent hangs up (New page: ==Agent Desktop minimizes every time the agent hangs up== {| border="1" |- ! '''Problem Summary''' | Every time the agent hangs up the phone, Agent Desktop disappears. |- ! '''Error Messa...) (top)
- 19:37, 15 August 2011 (diff | hist) N Agent receives a licensing error message when attempting to start Cisco Agent Desktop (New page: ==Agent receives a licensing error message when attempting to start Cisco Agent Desktop== {| border="1" |- ! '''Problem Summary''' | When agents start Agent Desktop, they see a licensing ...) (top)
- 19:36, 15 August 2011 (diff | hist) N The agent’s status switches between Ready and Reserved states (New page: ==The agent’s status switches between Ready and Reserved states== {| border="1" |- ! '''Problem Summary''' | The agent’s status toggles between the Ready state and the Reserved state....) (top)
- 19:34, 15 August 2011 (diff | hist) N Agent Desktop displays a Partial Service or No Service message in the status bar (New page: ==Agent Desktop displays a Partial Service or No Service message in the status bar== {| border="1" |- ! '''Problem Summary''' | The agent sees the message “Partial Service” or “No S...) (top)
- 18:53, 12 August 2011 (diff | hist) N Agent does not receive e-mail when in the E-Mail Ready agent state (New page: ==Agent does not receive e-mail when in the E-Mail Ready agent state.== {| border="1" |- ! '''Problem Summary''' | The agent does nto receive an e-mail when the E-Mail Ready button is act...) (top)
- 18:49, 12 August 2011 (diff | hist) N E-Mail Ready and E-Mail Not Ready buttons are not available in the Cisco Agent Desktop toolbar (New page: ==E-Mail Ready and E-Mail Not Ready buttons are not available in the Cisco Agent Desktop toolbar.== {| border="1" |- ! '''Problem Summary''' | E-Mail Ready and E-Mail Not Ready buttons ar...) (top)
- 18:45, 12 August 2011 (diff | hist) N No data appears in the Cisco Agent Desktop Enterprise Data fields (New page: ==No data appears in the Cisco Agent Desktop Enterprise Data fields== {| border="1" |- ! '''Problem Summary''' | When an agent receives a call, the Enterprise Data pane does not display t...) (top)
- 18:43, 12 August 2011 (diff | hist) N Agent receives multiple security and certificate warnings when logging in to Agent Desktop (New page: ==Agent receives multiple security and certificate warnings when logging in to Agent Desktop== {| border="1" |- ! '''Problem Summary''' | When the agent logs in to Agent Desktop and the A...) (top)
- 18:27, 12 August 2011 (diff | hist) N The agent is unable to log in to Agent Desktop (New page: ==The agent is unable to log in to Agent Desktop== {| border="1" |- ! '''Problem Summary''' | An agent receives an error message when trying to log into Agent Desktop. |- ! '''Error Mess...) (top)
- 18:25, 12 August 2011 (diff | hist) N Cisco Agent Desktop action requests fail (New page: ==Action requests fail== {| border="1" |- ! '''Problem Summary''' | When an agent or a workflow attempts to initiate an action in Cisco Agent Desktop, an error message is received. |- ! '...) (top)
- 18:23, 12 August 2011 (diff | hist) N Agent using Windows XP can start Agent Desktop, but cannot enter an active state (New page: ==Agent using Windows XP can start Agent Desktop, but cannot enter an active state== {| border="1" |- ! '''Problem Summary''' | An agent using Windows XP is able to start Agent Desktop, b...) (top)
- 18:21, 12 August 2011 (diff | hist) N CPU usage on the agent’s PC has gone to 99% and the PC has locked up (New page: ==CPU usage on the agent’s PC has gone to 99% and the PC has locked up== {| border="1" |- ! '''Problem Summary''' | The CPU usage on the agent’s PC has gone to 99%, and the PC has loc...) (top)
