SocialMiner User Interface - Alert is blank and tooltip shows 'Not Receiving Real-time Updates'

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Alert is blank and tooltip shows 'Not Receiving Real-time Updates'

Problem Summary No message alert updates are being received over the BOSH connection.
Error Message Tooltip only
Possible Cause
  • The BOSH connection is down.
  • The XMPP server is down.
  • There is a network issue.
Recommended Action
  • Refresh the browser to re-establish the BOSH connection.
  • On the System Administration panel, check the Server Status for "Eventing and Chat". If the status is red
  • Log in to the SocialMiner server using the administrator account set up during installation and run the following CLI command:
    utils service list
  • If the SocialMiner XMPP Server is not [STARTED], run the command following command to start it:
    utils service restart SocialMiner XMPP Server 
  • If the problem persists, search the SocialMiner ccpapi logs for the string 'eventing'.
Release Release 10.0(1), 10.5(1), 10.6(1) 
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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