| Recommended Action
- Refresh the browser to re-establish the BOSH connection.
- On the System Administration panel, check the Server Status for "Eventing and Chat". If the status is red
- Log in to the SocialMiner server using the administrator account set up during installation and run the following CLI command:
utils service list
- If the SocialMiner XMPP Server is not [STARTED], run the command following command to start it:
utils service restart SocialMiner XMPP Server
- If the problem persists, search the SocialMiner ccpapi logs for the string 'eventing'.