SocialMiner Tomcat down

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Problem Summary SocialMiner Tomcat down
Error Message In Cisco Unified CCX Serviceability,   Control Center - Network Services page, the Chat Subsystem status changes to PARTIAL SERVICE from IN SERVICE.
Possible Cause SocialMiner Tomcat down.

Note:
When the Chat Subsystem status changes to PARTIAL SERVICE, Unified CCX cancels all the queued and handled chat and email contacts sessions.

When SocialMiner Tomcat is up, the Chat Subsystem status changes to IN SERVICE and SocialMiner reinjects the email contacts.
Recommended Action

1. Start SocialMiner Tomcat.

Release Release 10.6(1)
Associated CDETS # N/A


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