SocialMiner Feeds: Authorization fails for Facebook fan page feed

From DocWiki

Jump to: navigation, search

SocialMiner Feeds: Authorization fails for Facebook fan page feed

Problem Summary Authorization fails for a Facebook fan page feed.
Error Message

Authorization Failed. The authorization request was denied by Facebook, the process timed out, or there was a connection or other failure. Please try again.

The following exception appears in the ccpapi log:

FEEDS-3-EXCEPTION_INFO: %[build_date=Dec 31, 1969 6:00 PM][build_type=rel][exception=java.net.UnknownHostException: graph.facebook.com
Possible Cause Proxy settings or DNS configuration for SocialMiner are incorrect.

Recommended Action

  1. Check the proxy settings in SocialMiner (Administration tab > System Administration panel > Proxy Settings). Ensure that the proxy is enabled and the settings are correct.
  2. Configure DNS for the SocialMiner server. SocialMiner must be able to resolve Facebook by name.
Release Release 8.5(x), 9.0(x), 10.0(1), 10.5(1), 10.6(1) 
Associated CDETS # None


 

Rating: 0.0/5 (0 votes cast)

Personal tools