SocialMiner Chat - Transcript download blocked by custom popup-blocker browser extensions

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SocialMiner Chat - Transcript download blocked by custom popup-blocker browser extensions

Problem Summary The customer cannot download a PDF of the chat transcript because it is blocked by a custom popup blocker.
Error Message N/A
Possible Cause The default popup blockers Mozilla Firefox, Internet Explorer, and Google Chrome have been tested and do allow the PDF download to succeed. However, if customers have installed a custom popup blocker extension or plugin, the PDF download may be blocked.
Recommended Action The customer must allow popups for the SocialMiner site for the PDF download to succeed.
Release Release 10.5(1)
Associated CDETS # None


Rating: 0.0/5 (0 votes cast)

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