SocialMiner Chat - PDF chat transcript missing messages typed in certain languages

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SocialMiner Chat - PDF chat transcript missing messages typed in certain languages

Problem Summary The customer downloads the PDF of a chat transcript. Chat messages that were typed in an unsupported language are missing from the transcript.
Error Message N/A
Possible Cause Any chat message text that was typed in an unsupported language does not appear in the PDF chat transcript. For example, if the customer's locale is English, and the customer (or agent) types a message in Arabic (an unsupported language), the Arabic text does not appear in the PDF.
Recommended Action None. This is expected behavior.
Release Release 10.5(1), 10.6(1)
Associated CDETS # None


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