SocialMiner Chat - Option to download PDF disappears

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SocialMiner Chat - Option to download PDF disappears

Problem Summary When a chat session ends, the customer is presented with an option to download a PDF of the chat transcript. However, the option disappears after a period of time. 
Error Message N/A 
Possible Cause The HTTP session between the customer browser and SocialMiner has expired. The customer has a window of time (usually 5 minutes) in which to download the PDF before the session expires and the option disappears.
Recommended Action None. This is expected behavior.
Release Release 10.5(1), 10.6(1) 
Associated CDETS # None


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