SocialMiner Chat - No option to download PDF for Chinese, Japanese, or Korean locales

From DocWiki

Jump to: navigation, search

SocialMiner Chat - No option to download PDF for Chinese, Japanese, or Korean locales

Problem Summary

If the language pack is installed on SocialMiner and a chat session is conducted using one of the following locales, the option to download a PDF is not presented to the customer:

  • Simplified Chinese (zh_CN)
  • Traditional Chinese (zh_TW)
  • Japanese (ja-JP)
  • Korean (ko_KR)

If the language pack is not installed on SocialMiner, the PDF download is offered.

Error Message N/A
Possible Cause These locales are not supported for the PDF download feature. If a customer is running one of these locales, the customer-side chat user interface does not offer the option to download a PDF of the transcript.
Recommended Action None. This is expected behavior.
Release Release 10.5(1), 10.6(1) 
Associated CDETS # None


Rating: 0.0/5 (0 votes cast)

Personal tools