SocialMiner Chat - Message delivery failure

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SocialMiner Chat - Message delivery failure 

Problem Summary Customer sees "failed to deliver message".
Error Message failed to deliver message
Possible Cause XMPP Server is down.
Recommended Action

Sign in to the console of the SocialMiner server as the administration user.

List the services and their statuses by typing: utils service list

Verify that the status for the SocialMiner XMPP Server is not [STARTED].

Start the SocialMiner XMPP Server by typing: utils service start SocialMiner XMPP Server

Release Release 9.0(x), 10.0(1), 10.5(1) 
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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