SocialMiner Chat - Connection times out

Problem Summary	When submitting a chat request, a customer sees a browser error: "The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond."
Error Message	The connection has timed out. The server at <SocialMiner IP Address> is taking too long to respond.
Possible Cause	The Cisco Tomcat service is down.
Recommended Action	Log in to the console of the SocialMiner server machine as the admin user configured at installation-time. To list the services and their statuses, on the command line, type: utils service list Look for Cisco Tomcat. Start Tomcat on the SocialMiner server machine. Type (do not use quotes): utils service start Cisco Tomcat
Release	8.5
Associated CDETS #	None

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