SocialMiner Chat - Chat requests are not being received by SocialMiner

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Chat requests are not being received by SocialMiner

Problem Summary Chat contacts are not being created in SocialMiner when the chat web-form widget is submitted.
Error Message HTTP 404 error
Possible Cause The chat web form widget URL or firewall configuration is wrong.
Recommended Actions
  • Compare the chat web form widget form post URL with the form post URL generated by Unified CCX.
  • Re-deploy the chat web form widget code from Unified CCX.
  • Check the connectivity and firewall configuration.
Release Release 9.0(x), 10.0(1), Release 10.5(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

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