SocialMiner Agent Request - The callback request receives "The request has been discarded. (Reason: notification router released task)"

From DocWiki

Jump to: navigation, search

The callback request receives "The request has been discarded. (Reason: notification router released task)"

Problem Summary The callback request is discarded with the reason "notification router released task" and the state of the Connection to CCE Notification displays something like "Failed to send notification due to a problem routing to CCE."
Error Message None
Possible Cause

The CCE routing script is releasing the call, . The CCE Router will have a trace message like these:

(using trace level 0)

15:40:13:704 ra-rtr Trace: (4 x 0 : 0 0) NewCall: CID=(150910,214), DN=Socialminer_Test, ANI=4692556806, CED=9E7D2049100001440000006B0A5821AB, RCID=5005, MRDID=1, CallAtVRU=1, OpCode=0 15:40:13:766 ra-rtr Trace: (4 x 0 : 0 0) Deleting Dialog.

(using trace level 3)

15:52:10:677 ra-rtr Trace: (7 x 0 : 0 0) NewCall: CID=(150910,217), DN=Socialminer_Test, ANI=94692556806, CED=9E881C25100001440000013C0A5821AB, RCID=5005, MRDID=1, CallAtVRU=1, OpCode=0 15:52:10:677 ra-rtr Trace: RCKSeqNum=-1, NIC_DN= 15:52:10:677 ra-rtr Trace: (7 x 0 : 0 0) Unknown dialed number (Socialminer_Test) - using default call type (1) 15:52:10:677 ra-rtr Trace: CallType(1, 202): Init CT_SL_Timer: Threshold(20 + 2). 15:52:10:677 ra-rtr Trace: (7 x 0 : 0 0) Skipping the VRU verification because of Peripheral's ClientType is DBCT_MEDIA_ROUTING 15:52:10:677 ra-rtr Trace: (7 x 0 : 0 0) Runscript sent. Dialog pending. 15:52:10:724 ra-rtr Trace: (7 x 0 : 0 0) Dialog handling script resp 15:52:10:724 ra-rtr Trace: (7 x 0 : 0 0) Dialog resuming (Script response received (success).) status (0) 15:52:10:724 ra-rtr Trace: (7 x 0 : 0 0) RouteComplete: 15:52:10:724 ra-rtr Trace: Route: CID=(150910,217), Labels=0 15:52:10:724 ra-rtr Trace: CallType(1, 202): Deleting CT_SL_Timer. 15:52:10:724 ra-rtr Trace: (7 x 0 : 0 0) Dialog sending release call message to Routing Client ID(5005). 15:52:10:724 ra-rtr Trace: (7 x 0 : 0 0) Deleting Dialog.

Recommended Actions

1 Check and correct (if necessary) the Dialed Number/Script Selector configuration in the Connection to CCE Notification.

2 Check and correct (if necessary) the call routing script scheduled to the Call Type that is associated with the Dialed Number/Script Selector configured in SocialMiners's Connection to CCE Notification.

Release 10.0(1)
Associated CDETS # None

Rating: 5.0/5 (1 vote cast)

Personal tools