SocialMiner Administration - Sign-in page does not load when XMPP server is down

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SocialMiner Administration - Sign-in page does not load when XMPP server is down

Problem Summary

Attempt to sign in to SocialMiner using Firefox. The sign-in page does not load. A page with the following message appears:

Checking Connectivity...SocialMiner requires an additional untrusted connection.

Click Continue and a new tab opens with the following message:

Unable to connect...Firefox can't establish a connection to the server at <ip address:port>.

Error Message Unable to connect...Firefox can't establish a connection to the server at <ip address:port>.
Possible Cause The SocialMiner XMPP Server service is not yet started [STARTING] or the status is [STOPPED].
Recommended Action
  • If the status of the XMPP Server service is [STARTING], wait for the XMPP Server service to start.
  • If the status of the XMPP Server service is [STOPPED], access the CLI on the SocialMiner server and start the XMPP Server service (utlis service start SocialMiner XMPP Server).
Release 10.0(1)
Associated CDETS # None


Rating: 0.0/5 (0 votes cast)

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